Why do you need to inspect equipment before providing repair cost estimates?

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Two reasons: because I know my customers appreciate honesty and because it's not actually possible to fully assess and understand all of what's wrong with a piece of equipment without carefully inspecting it. Therefore, any 'quote' you might be given by a potential repairer who hasn't inspected and diagnosed the…

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Everyone has a different opinion, where can I get really good advice?

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Find people who understand the science and can advise from extensive personal experience. Everyone has an opinion but thankfully there are facts, derived from science and there is expert advice, based on first-hand experience and on understanding that science. Customers often tell me: "I read in a forum that I…

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How long will my repair take?

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This depends on your equipment, what you've asked me to do and how much work is in the queue. Everyone wants their equipment back quickly but there's only one of me! I promise I will get to your equipment as quickly as I can.

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Is my equipment repairable?

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Most likely yes, though this depends on various factors including what's wrong with it, its general condition, whether others have had their hands on it previously, and your budget. Most faults are repairable, but certain combinations of equipment, faults, condition, and other factors may render repairs difficult, or not even…

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