Do customers ever not collect and pay?

Almost never.

I’m very lucky in that I have great customers. This and a high repair success rate, sensible pricing and upfront conversations combine to deliver a non-payment rate of just a couple of people in a decade or more.

That being said, it’s annoying when it happens because we trust people to do the right thing. Thankfully it’s so rare that I’ve had maybe two in 10+ years. One was a crooked real estate agent, another a guy called John Messina who simply vanished leaving me with his perfectly working turntable which we sold to recoup costs. Anyone know John Messina..?! Get in touch if you do!