A few things, mostly hinging around courtesy and respect.
It’s worth noting that annoyances make up less than 5% of total interactions and are a small fraction of an otherwise overwhelmingly positive experience.
- People who bypass my process for obtaining advice and assistance
Circumventing processes I’ve put in place which allow me to advise and assist these people in a way that works for me is always going to put me offside. It is my business and I’m offering help, so it does need to work for me!
- Copycat businesses
Various people have copied me. There’s even a guy who uses a turntable in his logo, has copied the type of work I do, has borrowed heavily from my website design and aesthetic, takes the same sorts of photos and has even copied bits of my text and web content to promote his own business! It’s flattering but what about copyright? How about some originality?
- People who hassle me to book their equipment, promise they understand that I’m full, that they are happy to wait and then call every couple of weeks asking if I’ve looked at their equipment.
I understand everyone wants their equipment fixed quickly but PLEASE – don’t agree to my terms if you don’t agree with my terms!
- People who are rude, ungrateful or disrespectful
Who wants to help someone who is rude, aggressive or ungrateful? I had a customer who was very rude ask me if I wanted to look at his equipment again. You’ve gotta be kidding?!