Welcome to the Hi-Fi Repair Hall of Shame, a page I’ve dedicated to bad repairs and repairers.
High standards of workmanship, attention to detail and best practice in electronics repair set Liquid Audio apart from most other repairers. Sadly, not everyone shares these values. This page examines really bad repairs, but prepare for pain, this stuff is bad.
Know Your Limitations
Electronics repair isn’t for everyone. As ‘Dirty’ Harry Callahan famously observed in Magnum Force:
“A man’s gotta know his limitations…”
There are some bad repairers out there doing awfully bad repairs. Of course, nobody is perfect, but none of what you see on this page should ever have happened. It’s impossible to do work this bad if you know what you’re doing.
Case 4 – Krell KRC Preamplifier
This one hurts the most, kinda like when you see the ex you really loved with a new partner weeks after you broke up. This is the most shocking bad repairs case I’ve ever seen.
My good friend Jason @ The Turntable Doctor shared this tragic case with me and we’ve talked about the need to get the story out ever since.
There’s a guy on the east coast of Australia we’ll call William ‘Frampton’. No offence to the great Peter Frampton, but the guy’s last name rhymes with Frampton, change one letter and you’re there. Anyway, ‘Frampton’ supposedly improves this sort of equipment and this poor gentleman sent his cherished KRC over to Frampton. Here’s what happened.
Months later the customer got his preamp back. It didn’t work properly, the original Krell remote control no longer worked and the customer found a cheap Chinese remote control included in the package. When pressed, Mr Frampton informed the owner that he had ‘upgraded’ the KRC volume control and included an ‘improved’ $6 Chinese remote control to replace the clunky old machined and anodised aluminium Krell remote.
If even possible, things went downhill from here…
The Krell KRC is a superb preamp. If you want to see more, check out my KRC-HR restoration. Costing over $10,000 AUD in the mid-1990s, there aren’t many improvements you can make to a preamp like this. The KRC and KRC-HR use a logic-controlled stepped resistive attenuator for volume control. This the best and most expensive way to control volume.
The attenuator uses an array of 0.1% precision laser-trimmed resistors, controlled by an optical encoder, CPU and switches. The signal is routed through expensive nitrogen filled relays. Let me be clear – you cannot upgrade this preamp volume control – AT ALL. PERIOD. Krell did the engineering, it’s for us to try to learn something by studying it.
The customer became suspicious about the Chinese remote and non-functional inputs and this is when I got to see it first hand, a couple of years ago.
Let’s take a look at the ‘improved’ KRC, after some bad repairs by Mr Frampton. We’ll start with the preamp and then look at the power supply.
Frampton probably destroyed the precision Krell volume control board by accident. Nobody of sound mind would assume they could ‘upgrade’ it, let alone try to.
The Power Supply
Let’s take a look at bad repairs to the KRC power supply.
We think Frampton blew up the power supply by shorting something in the preamp. Here’s some more evidence.
Unbelievably, there is a sadder ending to this story of bad repairs. After the unit was assessed by Jason, here in Perth, the owner contacted Frampton and expressed his disappointment. Frampton was unapologetic, explaining that he improved the volume control (yes, he actually said that). Helpfully, he explained that the attenuator board ‘broke’ and there were no more parts available from Krell (there were, we checked).
I guess he meant it broke like when you drive your car into a pole and it just breaks. Anyway, Frampton offered to again work on the preamp and against the strongest advice, the owner sent it back. He’s not seen it since and that was two years ago.
The moral of the story? Don’t EVER send any hi-fi equipment you care about to someone on the east coast Australia, with the name of Bill / William (rhymes with) Frampton.
Case 3 – Harman / Kardon PM-655 Integrated Amplifier
This case of bad repairs came to me in February 2018. My customer bought this new from Vince Ross Audio, back in the day. It worked well for years until it developed a fault.
Vince used a particular repairer with a German name, many of you may know of him. He worked on a lot of gear, sometimes successfully, other times not. This sad case falls into the not category. I should point out that Vince is a lovely guy and I know he recommended this repairer in good faith. I’m sure this repairer did good work at one point, I don’t know how it came to this.
Anyway, this repairer destroyed several boards in his attempt to repair a volume control. The guy used the lowest quality Jaycar volume pot and ribbon cable. He destroyed traces associated with much of the front panel controls, so many of these no longer work.
I found horrible flux residue everywhere due to poor quality solder and failure to clean up. Needless to say, the volume control never worked properly again. Well, it does now, I had a look and did my best to rectify this appalling mess and make the amp reliable for my customer.
I serviced the unit and fixed the volume problem. Needless to say, the owner was horrified when I showed him these images and explained what happened. He couldn’t believe it. He confirmed for me that it had only ever been to the German repairer.
Case 2 – ‘Modified’ Perreaux PMF 3150 Power Amplifier
This incredible bad repairs case came to me via my good friend Jason, otherwise known as the Speaker Doctor and the Turntable Doctor. Jason does fantastic work and we often share stories and compare cases like this.
Anyway, this amplifier came to Jason recently, for repair. The owner bought it for $900, from a guy who ‘upgraded’ it. You be the judge on whether these are upgrades and whether $900 for a destroyed amplifier is good value for money…
Case 1 – Kenwood KA-5700 Integrated Amplifier
This lovely little amplifier came to me via a very nice customer. She’d taken this otherwise good amp to a local repairer who told her that, because he’s an engineer, he’s able to repair equipment like this.
I’ve got to be honest, this makes me angry. You can see from the images below that the repairer has ‘upgraded’ this circuit board to include a special new short-circuit, that prevented the amp from working properly. Low-quality contact cleaner and I use that term loosely, covered literally everything, and necessitated my thorough washing of the chassis.
To add insult to injury, when my customer took the amplifier back to Mr Radio Waves, he had the audacity to tell her that the unit was now too old and damaged to be worth repairing! Seriously? He did the damage!
Thankfully, this lovely customer brought the unit into me and I’ve repaired it. The KA-5700 is now working perfectly, though a little worse for wear after her near-death experience at the hands of Mr Radio Waves…