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Terms & Conditions

Welcome to our Terms & Conditions.

These Terms & Conditions cover how we operate, what you can expect from us and what we expect from you. It’s standard stuff, but worth reading so you understand how we do business.

‘We’ and ‘Us’ refer to Liquid Audio and the ‘Customer’ refers to the person or persons engaging us to work on their ‘Equipment’.


Our Services

  1. All work is undertaken in good faith and performed to the highest standards.
  2. All work is performed by Us unless otherwise stated.
  3. We utilise parts of equal or better than factory specified where possible.
  4. Where originally specified parts are no longer available, We utilise modern equivalents or better.
  5. We reserve the right to decline to work if Equipment has been abused, tampered with, damaged by third parties or is in otherwise poor condition.
  6. We may photograph and document work and use this material in the production of articles on hi-fi equipment.
  7. Unless specifically agreed to prior to commencement, completion time is not part of our terms of engagement.
  8. A standard minimum charge of $100 per piece of equipment applies, which covers inspection, a detailed report and some repairs/service where applicable/possible.
  9. We may charge less than $100 per unit in circumstances such as systems consisting of multiple pieces.
  10. Work is completed as quickly as possible, whilst maintaining our high standards of workmanship.
  11. Cost estimates are provided based on assessing the costs of labour and materials at the time of engagement.
  12. Estimates are not binding and we reserve the right to vary charges to meet cost variations encountered during work undertaken.

Warranty

  1. All workmanship, parts and goods sold are covered by a standard 90-day statutory warranty, applicable from the date of invoice.
  2. This warranty covers defects and faults in parts and workmanship. If a defect in parts or workmanship occurs within the warranty period, we will rectify it free of charge.
  3. We are not responsible for damage caused by misuse or abuse of your Equipment.
  4. We are not responsible for damage caused by previous repairers, failure of Equipment due to age, problems we were not engaged to repair and other factors beyond our control.

Account Payment

  1. All accounts are invoiced and recorded for tax purposes.
  2. Accounts up to $1000 are payable by cash. Accounts over $1000 are payable by cash or EFT.
  3. Accounts must be paid within 7 days, or as stated on the invoice.
  4. Where accounts have not been paid by the due date and no agreement has been sought or reached regarding payment:
    1. We reserve the right to charge $10 per piece of Equipment per week for storage and administration.
    2. We reserve the right to sell Equipment to recover costs, under the Disposal of Uncollected Goods Act, 1970.
    3. We will notify the Customer by phone and/or email of the final amount due and of our intent to sell the Equipment to recover costs.

Collection of Equipment

  1. We will make all reasonable attempts to contact the Customer via phone and/or email regarding the collection of his/her Equipment.
  2. Equipment must be collected within 7 days from date of invoice unless prior arrangements have been agreed to.
  3. Where Equipment has not been collected within 7 days and no agreement has been sought or reached regarding storage:
    1. We reserve the right to charge $10 per piece of Equipment per week for storage and administration.
    2. We reserve the right to sell Equipment to recover space, under the Disposal of Uncollected Goods Act, 1970.
    3. We will notify the Customer by phone and/or email of our intent to sell the Equipment.

Shipping

  1. If shipping of Equipment is required, We will attempt to re-use shipping materials provided by the Customer.
  2. If shipping materials provided by the Customer are unsuitable, We will obtain and charge for suitable shipping materials.
  3. Equipment will be shipped at the Customer’s cost unless otherwise agreed to by both parties.
  4. We are not liable for any damages incurred during shipping to or from our premises.