It’s very important for several reasons.

Support

Loyalty, honesty and integrity are core values @ Liquid Audio, and not only do I go out of my way for our customers, but I stand by all who support my business.

I supported my customer in getting this guy banned from StereoNet. I’ve helped many deal with shonky repairers, RF’d gear and deadbeat sellers. I also educate and support the hi-fi community through a huge number of free and original contributions and advocate for improvements in the technical services industry. I even support people like YouTuber Stephan Fischer, who was sued for merely pointing out issues with DCS lithium batteries.

Reciprocity

Naturally, in working hard for customers and the community, I appreciate people returning that energy and goodwill via recommendations, reviews, and bookings, particularly for equipment we specialise in. That’s how healthy reciprocal relationships work.

Unfortunately, a few who’ve benefited significantly from my assistance have chosen to disingenuously interact with and mislead me and others, and take advantage of my expertise whilst engaging competitors or Hall of Shamers for equipment I’ve assisted them with or am even responsible for them acquiring.

The 1%

If you think this is poor, you’re not alone. I wrote about problematic enquirers precipitating operational changes a few years ago, and received overwhelming support. All of us should expect support from those we assist, not problems.

To protect my time and energy, I need to ensure it’s directed towards those who appreciate and value it. Those who support Liquid Audio are cherished as much as the equipment we care for. Those looking only for what they can take from us really should look elsewhere.