Why do you have FAQs?!

  • Post author:
  • Post category:

If I answer everyone individually, often the same questions over and over, I'd never get any work done folks! There are questions I've probably answered hundreds of times now. By turning the questions I'm most commonly asked into FAQs, they can benefit everyone, and save me from repeating myself.

Continue ReadingWhy do you have FAQs?!

Do customers ever fail to collect and pay for their equipment?

  • Post author:
  • Post category:

Almost never, it's just a tiny fraction of one percent. I'm very lucky in that I have great customers. This, plus the high repair success rate, sensible prices and upfront sensible conversations combine to give me probably the lowest non-payment rate in the industry. That being said, it's annoying when…

Continue ReadingDo customers ever fail to collect and pay for their equipment?

How do I arrange a consult?

  • Post author:
  • Post category:

Simply visit the Contact page, click the PayPal.me link, purchase a consult block/s and send me your questions! It's super easy and consult time is charged out at $60 per 30-minute block. I'm happy to chat by phone or by email for consults, though the phone is usually easier and…

Continue ReadingHow do I arrange a consult?

Why don’t you require a deposit or payment upfront?

  • Post author:
  • Post category:

Because I trust my customers, they trust me and this arrangement just works. I'm fortunate that my business brings good, honest customers. I'm also pretty good at filtering. Naturally, people also want to collect their repaired and serviced equipment, so I don't worry about this. On the rare occasion that…

Continue ReadingWhy don’t you require a deposit or payment upfront?