Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
Here’s a comprehensive list of amplifiers I’ve owned, as far as I can recall. If I remember others, I’ll add them. This is a useful exercise for me overall, so I’ll do it for all the gear I’ve owned, in the main categories, eventually. Amplifier Notes Rating Monarch SA-40? I was 14, can’t remember the […]
A customer recently asked me this, and I thought it would be interesting to document the cartridges I’ve owned and recommend. In chronological order, then, from oldest to most recent, let’s look at the cartridges I’ve owned over the years that I can remember. Note that some of them are discussed in more detail in
Easy – just follow the simple, three-step process on our contact page: Demand for our services exceeds capacity, and bookings fill quickly. It’s not viable to maintain a waitlist, so please utilise our how-to-book process and booking status table. Don’t hesitate to reach out with any questions.
Liquid Audio uses standard 7-day collection and payment terms. As a small business owner, I rely on prompt collection and payment for a range of reasons that I’m sure are obvious. Our account payment window is 7 days, noted on every invoice and in our terms and conditions. This means that accounts need to be
Do you like receiving intrusive work-related messages when you’re not working, at odd hours, from people you don’t know? Me either! Text messages are for friends and family. I’ve never understood the desire to text business owners and specialists, and, as noted on my contact page, we don’t use SMS or other message services for
I never used to get sick, but if I’m unwell, it generally relates to a CFS flare-up. CFS Back in 2018, I got quite a nasty dose of pneumonia that saw me admitted to hospital. After recovering, I developed a range of weird fatigue-based symptoms that just wouldn’t go away and that were eventually diagnosed
All work is billable is an industry-standard term meaning that customers should expect to pay for services, time and expertise, regardless of the scenario or outcome. It’s worth noting that our outcomes are consistently among the best in the industry, but not all equipment can be saved within a given budget or timeframe; some will
No. An inspection and equipment condition report is an objective assessment based on factual details about a piece of equipment. Whilst I understand that receiving bad news may be disappointing, I can only report what the facts truthfully, something anyone viewing a reputable report rightly expects. Customers engage Liquid Audio to write reports before or
Can you alter my equipment condition report to make it more favourable? Read More »
No, I need to make money when I sell it, and I can’t do that unless I pay considerably less than retail price. I’m often asked this question, something along the lines of: My car is worth 10 grand, it’s not been professionally inspected, valued, has no service history, and I live in another state,
Ah, No! Do I like or respect bad technicians, the damage they cause, the bad vibes they impart on the industry and the resulting awkward conversations I have to have with affected customers, though? Also no. Actually, I despise it. I’m a patient and reasonable person, fortunate to inherit ethics, integrity and professionalism from my
Are you leading a “conspiracy” against bad technicians? Read More »
