If I answer everyone individually, often the same questions over and over, I'd never get any work done folks! There are questions I've probably answered hundreds of times now. By turning the questions I'm most commonly asked into FAQs, they can benefit everyone, and save me from repeating myself.
Almost never, it's just a tiny fraction of one percent. I'm very lucky in that I have great customers. This, plus the high repair success rate, sensible prices and upfront sensible conversations combine to give me probably the lowest non-payment rate in the industry. That being said, it's annoying when…
No, I don't operate a retail shopfront and therefore do not sell service parts directly to the public. This is on purpose. If I retailed service parts I'd spend most of each day discussing, packing and shipping parts and writing tiny invoices for them. Apart from how painful this would…
There are a few things, most of them hinge around courtesy and respect. It's worth noting that the annoyances below make up less than 10% of total interactions with people and are a small fraction of an otherwise overwhelmingly positive experience. People who bypass my process for obtaining advice and…
Simply visit the Contact page, click the PayPal.me link, purchase a consult block/s and send me your questions! It's super easy and consult time is charged out at $60 per 30-minute block. I'm happy to chat by phone or by email for consults, though the phone is usually easier and…
Yes, we do, several of Perth's most highly regarded proper hi-fi stores utilise our services. I am very proud that some of the best hi-fi stores in Perth use Liquid Audio for service and repair work. As an independent repairer, a large portion of our work is a result of…
Because I trust my customers, they trust me and this arrangement just works. I'm fortunate that my business brings good, honest customers. I'm also pretty good at filtering. Naturally, people also want to collect their repaired and serviced equipment, so I don't worry about this. On the rare occasion that…
Not really a question but I genuinely appreciate the feedback! I honestly believe life is too short to be anything other than authentic and decent and it's definitely too short to be afraid of what others think of us. A long time ago, I realised that I didn't need to…
Whilst I can't apologise for being busy, I understand and sincerely apologise for any frustration it may cause! The Liquid Audio workshop is full, or nearly full, for much of each year these days. There are various reasons for this and, reading between the lines, you'll probably have realised that…
Generally not. Much of the equipment in the Store is on consignment and I look after my customer's equipment very carefully! I occasionally loan out my own equipment on audition, and you are of course welcome to try things here before you purchase them. In-home auditions are possible under certain…