Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
Good question! These days, if I’m unwell, it generally relates to CFS. Back in 2018, I got a dose of pneumonia that initially put me in hospital, then as an outpatient for 6 months. After recovering, I developed what turned out to be chronic fatigue syndrome (ME/CFS). This sequence is apparently not uncommon, but I […]
The term ‘All work is billable’ simply means that customers should expect to pay for our services, time and expertise, regardless of the equipment, situation or outcome. ‘All work is billable’ is an industry standard term, and it’s worth noting that our outcomes are consistently among the most positive in the industry. That said, not
No. An inspection and equipment condition report is an objective assessment containing factual information about the condition of a piece of equipment. Whilst I understand that receiving bad news may be disappointing, I must report what I find, truthfully, as anyone viewing such reports rightly expects. Customers engage Liquid Audio to write reports before or
Can you alter my equipment condition report to make it more favourable? Read More »
No. I’m often asked this question, the basic query being: do I want to pay retail prices or more, for someone’s hi-fi equipment? Something along the lines of this: My car is worth 10 grand, it’s not been professionally inspected, valued, has no service history, and I live in another state, but would you pay
Can you pay retail prices for my hi-fi equipment? Read More »
No. For those who don’t know, I do my own thing and run Liquid Audio in my own way. I’m not leading anything or anyone. Thankfully, this approach is popular with intelligent, thoughtful customers and is the opposite of that which leads to ruined equipment and court cases. This is no accident, of course. I was
Are you leading a “conspiracy” against bad technicians? Read More »
