Generally just as much as necessary to complete the work you’ve asked us to do, and no more.

A Liquid Audio service, repair or restoration always delivers exceptional attention to detail, technical excellence and value. Below, I’ve outlined our pricing structure and other (more) important considerations. Don’t hesitate to reach out if you have any questions.

Basics

Our economy rate of $95 suits small jobs of up to 30 minutes duration. Our standard workshop rate of $150 per hour covers work over 30 minutes, including assessment, testing, diagnosis, cost estimation, service and repair.

Work up to 3 hours duration proceeds automatically, streamlining the completion of the majority of common service and repair jobs. Work likely to exceed 3 hours is discussed and accompanied by an estimate once we have it.

We are all about transparency and we don’t pretend to know things we cannot know, like how much a repair will cost before we’ve examined a piece of equipment.

Options

We offer consults, pre and post-purchase equipment inspections, regular service and repair work, overhauls, and ground-up restorations to suit most requirements and budgets.

We offer stackable 4-hour/half-day workshop blocks, perfect for those working with fixed budgets or equipment and systems with an unknown number of issues that cannot be known without deeper investigation/remediation.

Best Practice

We champion industry best practices in everything we do and the philosophy behind all of this is simply to do things properly and do them well.

• We operate ethically, applying the medical philosophy of “Do no harm” to preserve and cherish classic hi-fi gear
• We carefully inspect equipment to eliminate guesswork regarding its condition, faults and repairability
• We advise where equipment is damaged or not viable to repair, saving everyone time and money
• We unashamedly promote quality over quantity. Visit the Hall of Shame if you still don’t know why you must avoid the cheapest repairers.
• We recycle dead or unwanted equipment so that it can be enjoyed again by others
• We offer fixed workshop rates, irrespective of job difficulty, Akai or Accuphase, Kenwood or Krell
• We specialise in component-level repair with thousands of premium new and NOS parts in stock
• We maintain excellent relationships with manufacturers, distributors and customers
• We are 100% independent. My opinions are unfiltered, I receive no kickbacks and there’s no advertising or paid reviews here.
• We troubleshoot and repair faults rather than shotgun replace parts
• We advocate for improved industry standards and the closure of bad and unethical businesses
• We actively contribute to the hi-fi community and knowledgebase through articles, advice and dialogue
• Most importantly, we love, live and breathe classic hi-fi equipment!

Quality

If you prioritize exceptional results, selecting the right professionals is paramount. Shortcuts and subpar workmanship generally accompany blind “quotes” and rock-bottom rates, resulting in unsatisfactory results, devalued equipment and increased long-term costs. Such practices are a problem and are not aligned with our ethos.

Mike … you, of course, are a gem. We are so lucky to have someone as passionate, intelligent, ethical and hardworking in little ol’ Perth.

David H

At Liquid Audio, we deliver meticulous attention to detail, technical best practice, and exceptional service, outcomes, and value for discerning customers. This complete approach and commitment to excellence, often emulated, is the driving force behind our consistently busy schedule. If this approach resonates with you, don’t hesitate to get in touch!

More…

Find out more with these repair-related FAQs:

• The six steps to fault finding and repair
• Why equipment inspection is so important
• Why some equipment shouldn’t be repaired
• Why we are often fully booked