How much will my service or repair cost?

Generally just as much as necessary to complete the work you’ve asked us to do, and no more.

A Liquid Audio service, repair or restoration always delivers exceptional attention to detail, technical excellence and value. Below, I’ve outlined our pricing structure and other important considerations. Don’t hesitate to reach out if you have any questions.

Basics

Our economy rate of just $95 (plus parts) is perfect for small jobs of up to 30 minutes duration.

Our standard minimum of $120 (plus parts) covers work up to 60 minutes in duration, including assessment, testing, diagnosis, cost estimation, service and repair work.

Work of 1 – 3 hours duration is charged at our standard rate of $120 per hour. This usually proceeds automatically, expediting the completion of routine maintenance on equipment we care for.

Work exceeding 3 hours is charged at our standard rate and we’ll let you know beforehand or contact you with an estimate once we have it.

Options

We offer advice and learning, pre and post-purchase equipment inspections, service and repair work, overhaul and ground-up restorations to suit most requirements and budgets. We also offer stackable 4-hour/half-day workshop blocks, perfect when working with fixed budgets or equipment and systems with an unknown number of issues.

Best Practice

• We champion industry best practices in fault diagnosis, repair and rework and component replacement
• We inspect equipment to eliminate guesswork about its condition, faults and repair cost estimates
• We take on and repair pieces deemed to be unrepairable
• We advise where equipment is damaged or not viable to repair, to save everyone time and money
• We offer a fixed workshop rate, whether you own Akai or Accuphase, Kenwood or Krell
• We specialise in component-level repair and keep thousands of premium parts in stock
• We follow factory service procedures and maintain excellent relationships with manufacturers and distributors
• We operate ethically and with the intent to preserve and cherish classic hi-fi gear
• We advocate for improved standards and for customers who’ve had equipment damaged by bad businesses
• Most importantly, we love, live and breathe classic hi-fi, I’m a musician and music lover, a hi-fi super-nerd and here to help!

Quality

If you prioritize exceptional results, selecting the right professionals is paramount. Shortcuts and subpar workmanship often accompany blind “quotes” and rock-bottom rates, ultimately resulting in unsatisfactory results and increased long-term expenses. Such practices are not aligned with our ethos.

At Liquid Audio, our ethos revolves around meticulous attention to detail, technical mastery, and delivering unparalleled service, outcomes, and value for discerning customers who prioritize excellence.

This commitment to best practice and excellence, often emulated but rarely matched, is the driving force behind our consistently busy schedule. If this resonates with you, please don’t hesitate to get in touch!

More…

Find out more with these repair-related FAQs:

• The six steps to fault finding and repair
• Why equipment inspection is so important
• Why some equipment shouldn’t be repaired
• Why we are often fully booked