There are a few important things to consider if you are thinking of sending equipment to Liquid Audio.

As a general rule, we don’t take on many interstate bookings or bookings involving shipping due to our heavy local booking schedule.

We discourage sending ‘regular’ or affordable hi-fi equipment, because of viability considerations. The generally high packing and shipping costs needed to do that safely, and the added time and motion associated with unpacking, re-packing, and transporting equipment, can render working on affordable equipment marginally or not viable in many cases.

For example, just one heavier piece, like an amplifier, can cost $250 each way to the East Coast. Fragile items like turntables should almost never be shipped, due to the high risk of damage.

• Packing, shipping and insurance costs should be determined by a shipping company such as our shipping partner Pack & Send.
• Budget shipping services, such as Sendle, Couriers Please, Startrack, and Fastway (Aramex), are generally slower and riskier than quality options like FedEx, UPS, etc.
• Equipment should be double-boxed, with corner, side, top and bottom protection. Heavy amplifiers and other sensitive equipment, like valuable turntables, should be palletised.
• Insurance against total loss should be utilised in all cases where total loss would be a problem.
• Newly purchased equipment cannot be shipped directly to Liquid Audio without explicit prior arrangement. In all other cases, shipment should be made to the purchaser’s address.
• Liquid Audio is not responsible for paying GST or taxes or liaising with shipping companies.
• Liquid Audio does not liaise with sellers that customers have purchased equipment from; this is the responsibility of the customer.
• Packing/unpacking and transporting equipment will incur handling time and, therefore, cost.
• Delivery to and collection from Liquid Audio must take place during our business hours. Deliveries arranged when we are closed or on holiday are not secure and may not be accepted.
• Customers are responsible for packing and shipping costs to and from Liquid Audio.

As always, check or comprehensive terms for all the relevant information.