Here are a few important considerations for non-local customers.

• Packing/shipping/insurance costs should be calculated by the customer or the customer’s shipping agent. I am generally unable to get involved in estimating shipping costs TO Liquid Audio, though I can assist with return shipping cost calculations. This usually involves some handling time to take packages to be weighed/measured.
• We recommend professional packing and shipping as cheap carriers and poor packaging are responsible for more destroyed equipment than any other cause. I am unable to assist with packing and do not offer this service.
• Know that DIY packing attempts usually range from poor to woefully inadequate and will often result in equipment damage or total loss. Heavy amplifiers, turntables etc should be palletised. Other equipment should be double-boxed, with impact-absorbent corner, side, top and bottom protection.
• Insuring equipment against total loss is critically important unless you are prepared to bear the cost of total loss.
• Our business shipping partner is Pack and Send. Pack and Send uses quality shipping agents such as DHL, and FedEx. We will not ship equipment with Sendle, Aus Post, Couriers Please, Startrack, Fastway (Aramex) or other poorly regarded couriers.
• Some additional handling time to unpack, re-pack and transport equipment to a shipping agent should factored into the total cost of work sent to us.
• Deliveries to and collections from Liquid Audio should be arranged to fall within our business hours. I will generally not be available outside of those hours.
• Some equipment types are less suited to shipping than others. Turntables are the most fragile and least suitable for shipping.
• Should any follow-up or warranty work be needed (more likely for equipment that is shipped), the customer is responsible for shipping costs to and from Liquid Audio.
• These are standard business considerations but should be borne in mind when sending equipment to us.