Frequently asked questions about general hi-fi stuff including various types of equipment, technical concepts and advice for getting the best results.
Actually, we do, through our business shipping partner, Pack & Send. Let me explain how this works using a real example of equipment sold through our store. Example I asked the customer for $150 to cover packing and shipping from Perth to Sydney, explaining that if it were more, I’d let them know and they […]
Why don’t you offer a packing and shipping service? Read More »
Oh yes, I most certainly do! Remember, Liquid Audio started with a turntable focus – 15 years ago, and I’ve worked on thousands of turntables since! As you can probably imagine, I’ve accumulated a stack of classic carrtidges, headshells and other bits and pieces which I diligently save, just in case they are needed later.
Great question, warranties are an important concept to understand when dealing with old equipment, so let’s dig into it. Our work and any parts we supply and install are covered by an industry-standard three-month warranty. This means that if any of the parts we install fail, or the work we do is somehow incorrect or
Easy – just follow this simple, three-step process on our contact page: Demand for bookings with Liquid Audio consistently exceeds capacity. Regretably, it’s not viable to maintain a waitlist, so our how-to-book process is the best way to manage things. Get in touch if you have questions.
No, and with the greatest respect, I’d prefer you didn’t message me at all! SMS messages are distracting, intrusive, usually lack even basic information and often come at odd hours, without context, from people we don’t know. For those and other reasons, we don’t use SMS or other messaging services for any business-related purposes. Instead,
Because Accuphase does not make affordable or mainstream consumer hi-fi equipment and is marketed to a different demographic. For this reason, the hi-fi store down the road not only doesn’t sell Accuphase, but they also cannot sell it because they don’t have access to it. The mainstream hi-fi press, driven to sell equipment made by
No. An inspection and equipment condition report is an objective assessment based on factual details about a piece of equipment. Whilst I understand that receiving bad news may be disappointing, I can only report what the facts truthfully, something anyone viewing a reputable report rightly expects. Customers engage Liquid Audio to write reports before or
Can you alter my equipment condition report to make it more favourable? Read More »
