What are your core values?
Honesty, integrity, loyalty, professionalism and technical excellence are core values here @ Liquid Audio.
Service & Repair
Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
How do service and repair warranties work?
Great question, warranties are an important concept to understand when dealing with old equipment, so let’s dig into it. Our work and any parts we supply and install are covered by an industry-standard three-month warranty. This means that if any of the parts we install fail, or the work we do is somehow incorrect or
Why is your business so respected?
I think it’s the unusual combination of elements that we bring to hi-fi equipment repair. There are many talented electronics repairers out there. What I’ve learned over the years, though, is that really good repairers are few and far between. Liquid Audio offers a combination of elements that’s unusual and effective, driving our success with
Is it worth repairing my Krell KSA-250, etc?
Yes, almost without exception, and you can substitute any high-end amplifier model into this question. This FAQ is in relation to a question I received from a gentleman in the USA with a broken Krell KSA-250. I strongly encouraged him to ship the amplifier to a local specialist repairer familiar with these complex beasts, as
How do I book equipment with you?
Easy – just follow this simple, three-step process on our contact page: Demand for bookings with Liquid Audio consistently exceeds capacity. Regretably, it’s not viable to maintain a waitlist, so our how-to-book process is the best way to manage things. Get in touch if you have questions.
What are your payment terms?
Liquid Audio uses standard 7-day collection and payment terms. As a small business owner, I rely on prompt collection and payment for a range of reasons that I’m sure are obvious. Our account payment window is 7 days, noted on every invoice and in our terms and conditions. This means that accounts need to be
What does “All work is billable” mean?
All work is billable is an industry-standard term meaning that customers should expect to pay for services, time and expertise, regardless of the scenario or outcome. It’s worth noting that our outcomes are consistently among the best in the industry, but not all equipment can be saved within a given budget or timeframe; some will