Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Of course, if I have bookings available, simply book an equipment assessment/condition report, and I’ll happily assist. However, if you’re asking for an equipment valuation over the phone or for me to maybe drive a considerable distance to come to you and provide this service for free, we don’t offer those services, for hopefully obvious […]
I’ve written an FAQ about it, so that should tell you something! I’m old-school when it comes to loyalty, honesty, integrity, etc, and I stand by customers, friends, family, and all who support me and my business. If you are a customer or friend of Liquid Audio, we will always look after you. Benefits Our
No, I don’t get involved in repairs I’ve not been formally engaged to undertake. We don’t offer remote technical assistance; read this FAQ for more about why. Some assume it is because I don’t like helping people, but perhaps there is another reason? Let’s do a quick quiz. Is it because I don’t like helping
I love my customers but please understand that I need to operate under regular business hours, as all businesses do. I occasionally encounter people who assume/hope/insist I am available 24/7, rather than the business hours listed on my site. I’ve had people arrive here unannounced, early on a Sunday morning and late at night. I
This one is a real gem and unfortunately causes much pain. The “only 50 hours” cartridge use meme has been part of the hi-fi community for decades. Briefly, it’s where someone selling a cartridge dramatically understates the number of playing hours a cartridge has seen to get a better price at sale. Typical phrases include:
Here are a few important considerations for non-local customers.
Capacitors are important and I have thousands in my parts inventory. Let’s dig into why. To answer this we perhaps need to look first at what they do and how they are made. Capacitors store charge, like little reservoirs. They also block the flow of direct current and therefore DC voltages. Some are made of
I try to provide a balance of general and technical details in my articles. Most people want broad brush strokes including some history and ‘how does it sound?’ type stuff. Competitors love it when I include all the technical details and proprietary stuff I’ve developed though. This has become such a problem that I’ve actually
Can you include more technical details of your work? Read More »
The FAQs save everyone time, by addressing questions I’m most commonly asked. Honestly, there are questions I’ve probably been asked hundreds of times now over the last 10+ years. Answering commonly asked questions like these takes a chunk of time and, without a good alternative, I’d almost never get any work done! I write each
No, but this is typical of comments people find online. NOTE: DIY electronic equipment repair attempts often fail to resolve faults and significantly increase the risk of damage, introduction of additional faults and electrocution. Stay safe and if in doubt, take equipment to a professional. Dunning-Kruger With any technical concept, the details are nuanced and
