How does your warranty work?
Great question, a warranty is an important concept when dealing with vintage equipment, so let’s dig into it. Our work […]
Service & Repair
Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Can you explain the trust and respect people have for Liquid Audio?
I think it’s the unusual combination of elements we bring to what we do, and that what you see is
Can you explain the trust and respect people have for Liquid Audio? Read More »
Is it worth repairing my Krell KSA-250, etc?
Yes, almost without exception, and you can substitute any high-end amplifier model into this question. This FAQ is in relation
How do I book equipment with you?
Easy – just follow this simple, three-step process on our contact page: Demand for bookings with Liquid Audio consistently exceeds capacity.
What are your payment terms?
Liquid Audio uses standard 7-day collection and payment terms. As a small business owner, I rely on prompt collection and
What does “All work is billable” mean?
All work is billable is an industry-standard term meaning that customers should expect to pay for services, time and expertise,
Can you alter my equipment condition report to make it more favourable?
No. Liquid Audio’s inspection and equipment condition reports are objective assessments based on factual details and trusted Australia-wide for this
Can you alter my equipment condition report to make it more favourable? Read More »
Are you leading a “conspiracy” against bad technicians?
Ah, No! Do I like or respect bad technicians, the damage they cause, the bad vibes they impart on the
Are you leading a “conspiracy” against bad technicians? Read More »
Can you tell my technician what parts to use?
No, I don’t get involved in repairs I’m not formally engaged to undertake. Read this FAQ for more about why,
Can I visit outside your business hours?
No, please don’t! I love my customers, but I keep regular business hours, and if you don’t like random people
What is the “only 50 hours” cartridge meme?
This one is a real gem and unfortunately causes much pain. The “only 50 hours” cartridge meme has been part
Some considerations for non-local customers
There are a few important considerations for non-local customers before booking equipment with Liquid Audio. As a general rule, we