If I answer everyone individually, often the same questions over and over, I'd never get any work done folks! There are questions I've probably answered hundreds of times now. By turning the questions I'm most commonly asked into FAQs, they can benefit everyone, and save me from repeating myself.
No, I don't operate a retail shopfront and therefore do not sell service parts directly to the public. This is on purpose. If I retailed service parts I'd spend most of each day discussing, packing and shipping parts and writing tiny invoices for them. Apart from how painful this would…
You might be surprised to learn that in many cases I discourage this. I'm interested in keeping equipment original, which retains value. I want to give you the best bang for your buck and save you money where I can. There are others out there who will drain your wallet…
Generally speaking, I suggest you avoid it. There is no escaping the fact that equipment in poor condition tends to be less reliable than similar gear in good condition. I've worked on plenty of rough pieces and warned owners about them. If you are thinking you've snagged a bargain because…
My goal is to help you and look after your equipment, so the answer is a very limited yes. I'm always happy to recommend nice people doing good work. If I'm fully booked and you can't wait, I'd rather you take your equipment to someone capable than have it ruined.…
That depends if it needs service or repair. In the case of repair, sadly, it's often not worth it. You see, dual or double cassette machines were some of the cheapest cassette machines of their time. Now, consider that cassette deck maintenance can be some of the most intensive and…
Yes, we do, several of Perth's most highly regarded proper hi-fi stores utilise our services. I am very proud that some of the best hi-fi stores in Perth use Liquid Audio for service and repair work. As an independent repairer, a large portion of our work is a result of…
You could be lucky, but how will you know if you get a good quality belt of the correct size or not? Why chance it? To some people, rubber drive belts all look the same. It's a bit like how all spark plugs or all tyres look the same to…
Because I trust my customers, they trust me and this arrangement just works. I'm fortunate that my business brings good, honest customers. I'm also pretty good at filtering. Naturally, people also want to collect their repaired and serviced equipment, so I don't worry about this. On the rare occasion that…
Sorry, but in most cases, I cannot as doing so would jeopardise my ability to receive manufacturer support in the future and may even get me in trouble! I'd love to help but this request always puts me in a difficult position. I receive official factory support in some cases…