Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
The term ‘All work is billable’ simply means that customers should expect to pay for our services, time and expertise, regardless of the equipment, situation or outcome. ‘All work is billable’ is an industry standard term, and it’s worth noting that our outcomes are consistently among the most positive in the industry. That said, not […]
No. An inspection and equipment condition report is an objective assessment containing factual information about the condition of a piece of equipment. Whilst I understand that receiving bad news may be disappointing, I must report what I find, truthfully, as anyone viewing such reports rightly expects. Customers engage Liquid Audio to write reports before or
Can you alter my equipment condition report to make it more favourable? Read More »
No. For those who don’t know, I do my own thing and run Liquid Audio in my own way. I’m not leading anything or anyone. Thankfully, this approach is popular with intelligent, thoughtful customers and is the opposite of that which leads to ruined equipment and court cases. This is no accident, of course. I was
Are you leading a “conspiracy” against bad technicians? Read More »
No, I don’t get involved in repairs I’m not officially engaged to undertake, for hopefully obvious reasons. Read this FAQ for more about why, but here are the key reasons: In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that
No, please don’t! I love my customers, but I run regular business hours, as all businesses do. I’ve had people arrive here unannounced, early on a Sunday morning and late at night. I get calls and messages at all hours from people I don’t know. I’ve even had people I’ve specifically instructed not to arrive
