Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
No, of course not. This assertion reflects the level of brain rot and denial in some circles, though: Certain folks would have you believe that, rather than their bad work, terrible reviews, court cases, including high-profile losses in Joondalup Magistrates Court in 2024, incoherent, unprofessional rants at customers whose equipment they’ve destroyed being responsible for […]
Are you leading a conspiracy against bad technicians? Read More »
No, I don’t get involved in repairs I’ve not been engaged to undertake. Read this FAQ for more about why, but here are the key reasons: In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians
No, please don’t! I love my customers, but I run regular business hours, as all businesses do. I’ve had people arrive here unannounced, early on a Sunday morning and late at night. I get calls and messages at all hours from people I don’t know. I’ve even had people I’ve specifically instructed not to arrive
This one is a real gem and unfortunately causes much pain. The “only 50 hours” cartridge use meme has been part of the hi-fi community for decades. Briefly, it’s where someone selling a cartridge dramatically understates the number of playing hours a cartridge has seen to get a better price at sale. Typical phrases include:
Here are a few important considerations for non-local customers.
