Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Great question, warranties are an important concept to understand when dealing with old equipment, so let’s dig into it. Our work and any parts we supply and install are covered by an industry-standard three-month warranty. This means that if any of the parts we install fail, or the work we do is somehow incorrect or […]
I certainly would never make such a silly claim. In the same way that there is no one ‘best car’, there is no one ‘best’ anything. There are many talented electronics repairers, some more talented than I, and some less, but what I’ve learned over the years is that a repairer’s success is determined by
Is Liquid Audio ‘the best’ hi-fi electronics repairer? Read More »
Yes, almost without exception, and you can substitute any high-end amplifier model into this question. This FAQ is in relation to a question I received from a gentleman in the USA with a broken Krell KSA-250. I strongly encouraged him to ship the amplifier to a local specialist repairer familiar with these complex beasts, as
Easy – just follow the simple, three-step process on our contact page: Demand for our services exceeds capacity, and it’s not viable to maintain a waitlist, so please utilise our how-to-book process and booking status table. Don’t hesitate to reach out with any questions.
Liquid Audio uses standard 7-day collection and payment terms. As a small business owner, I rely on prompt collection and payment for a range of reasons that I’m sure are obvious. Our account payment window is 7 days, noted on every invoice and in our terms and conditions. This means that accounts need to be
All work is billable is an industry-standard term meaning that customers should expect to pay for services, time and expertise, regardless of the scenario or outcome. It’s worth noting that our outcomes are consistently among the best in the industry, but not all equipment can be saved within a given budget or timeframe; some will
No. An inspection and equipment condition report is an objective assessment based on factual details about a piece of equipment. Whilst I understand that receiving bad news may be disappointing, I can only report what the facts truthfully, something anyone viewing a reputable report rightly expects. Customers engage Liquid Audio to write reports before or
Can you alter my equipment condition report to make it more favourable? Read More »
