Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Generally just as much as necessary to complete the work you’ve asked us to do, and no more! At Liquid Audio, your service, repair or restoration will consistently deliver exceptional attention to detail and value for money, but let’s look at our pricing structure in a bit more detail. Basics We have a minimum billable …
In a word, yes! This question always makes me laugh but my reputation is built on care and attention to detail. Listening to every piece is an essential part of quality control and my workflow. I know better than most that there are some shonky operators out there, but thankfully, we don’t all operate the …
The FAQs save everyone time, by addressing questions I’m most commonly asked. Honestly, there are questions I’ve probably been asked hundreds of times now over the last 10+ years. Answering commonly asked questions like these takes a chunk of time and, without a good alternative, I’d almost never get any work done! I write each …
Unfortunately, this is rarely possible. Please note that this isn’t to be difficult, it’s simply a logistical limitation resulting from the dozens of potential new booking enquiries we receive weekly, which amounts to hundreds per year. Keeping track of everyone wanting to book equipment in for work is just not possible, nor even sensible. Using …
Can you contact me when you are accepting new bookings? Read More »
Because in many cases the equipment will have been damaged or otherwise compromised, creating headaches for the next person. This is a shame but it’s really just a reflection of what many working in technical fields know well – that the best equipment is unmolested equipment, in original condition, ready for someone to work on …
Why don’t you like working on equipment others have worked on? Read More »
I hope the answer to this one is obvious. A guy contacted me recently and was really annoyed that he couldn’t get his equipment in for attention immediately. He went on to tell me that he would no longer support local businesses and that he would instead send his equipment away for service. OK. Nobody …
No, all customers and equipment are treated equally at Liquid Audio. I’ve been asked this a number of times, with the clear imputation that these potential customers would like to push their way to the front of my customer queue. I can only assume it’s worked for them before, but I don’t work in that …
