Why do you have these FAQs?
The FAQs save everyone time, by addressing questions I’m most commonly asked. Honestly, there are questions I’ve probably been asked […]
Service & Repair
Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
I’ve read that I should replace any capacitors measuring 10% under spec – is this correct?
No. Let’s dig into this. I’ll cut to the chase: people don’t know what they don’t know. As long as
How much will my service or repair cost?
Only what is necessary to carefully complete the work you’ve asked us to do, and no more. Liquid Audio has
Do you listen to every piece of equipment?
Of course! When you run a business like mine, the reputation I’ve built based on care and attention to detail
Can you contact me when you are accepting new bookings or put me on a waitlist?
Unfortunately, waitlists don’t work for us for a few reasons. Let me explain. The work Liquid Audio does is highly
Can you contact me when you are accepting new bookings or put me on a waitlist? Read More »
Why don’t you like working on equipment others have worked on?
To clarify: I don’t like working on equipment that others have ruined, sadly, a relatively common scenario. In a nutshell,
Why don’t you like working on equipment others have worked on? Read More »
Should I send my equipment overseas instead of to a reputable local repairer?
I hope the answer to this one is obvious. A gentleman contacted me recently, annoyed that he couldn’t get his
Should I send my equipment overseas instead of to a reputable local repairer? Read More »
Can you fast-track my repair if I pay more?!
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t
Should I work on my own equipment?
The answer depends on your skill level, access to tools, parts, etc. and understanding of the work required. Working on
Why does hi-fi equipment require specialist repairers?
Because hi-fi equipment is unique and quite different from appliances and other general electrical products. Hi-fi equipment contains unique components
Why does hi-fi equipment require specialist repairers? Read More »
What are intermittent faults, and why are they tedious to resolve?
Intermittent faults in electronic equipment are some of the most challenging to resolve. I’ve written this FAQ for all technicians,
What are intermittent faults, and why are they tedious to resolve? Read More »
Why didn’t you repair my equipment?
It will likely be one of several logical reasons, depending on the circumstances, such as: See, just because a customer
My high-end amplifier has failed, how much will repairs cost?
I’d be happy to provide an estimate once we’ve diagnosed the fault/s and determined what remedial work will be needed.
My high-end amplifier has failed, how much will repairs cost? Read More »
Do customers ever fail to pay for or collect their equipment?
Yes, but very rarely. Great customers combined with our high satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver
Do customers ever fail to pay for or collect their equipment? Read More »