Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Capacitors are important, and I have thousands in my inventory. Let’s dig into why. To answer this we perhaps need to look first at what they do and how they are made. Capacitors store charge, like little reservoirs. They also block the flow of direct current and therefore DC voltages. Some are made of aluminium […]
I try to provide a balance of general and technical details in my articles. Most people want broad brush strokes, including some history and ‘how does it sound?’ type stuff. Competitors appreciate when I include technical details and proprietary stuff, though. For this reason, I give a little bit of everything, without too much of
Can you include more technical details in your articles? Read More »
The FAQs save everyone time, by addressing questions I’m most commonly asked. Honestly, there are questions I’ve probably been asked hundreds of times now over the last 10+ years. Answering commonly asked questions like these takes a chunk of time and, without a good alternative, I’d almost never get any work done! I write each
No, it isn’t. With all technical topics, people don’t know what they don’t know, and with that in mind, I’m going to provide some simple factual information. Before we proceed, note that DIY electronic equipment repair attempts significantly increase: Each of these outcomes is a bad time, so stay safe, and if in doubt, take
Only what is necessary to carefully complete the work you’ve asked us to do, and no more. Liquid Audio has earned the hi-fi community’s trust and respect by consistently delivering class-leading service, results and value and an acclaimed educational website. We are dependable, professional, and we hope to assist you, too! Pricing Sensible pricing enables
Of course! When you run a business like mine, the reputation I’ve built based on care and attention to detail is no accident. Listening to every piece is an essential part of quality control and whilst some don’t, I do.
Unfortunately, I cannot; it is not viable to keep or manage such a waitlist. I don’t just speak for my business, either; very few small businesses can do this. The simple reason is that there is just one of me, many hundreds of new and returning customers. The logistics of trying to manage a constantly
Can you contact me when you are accepting new bookings or put me on a waitlist? Read More »
That’s not strictly true; it’s more that I don’t like working on equipment that certain people have messed with. In a nutshell, the picture below is why I often refuse to look at equipment that has been worked on by the worst offenders: I don’t enjoy cleaning up messes left by others or fixing problems
Why don’t you like working on equipment others have worked on? Read More »
I hope the answer to this one is obvious. A gentleman contacted me recently, annoyed that he couldn’t get his equipment in for immediate attention. He went on to tell me that he would no longer support local businesses and that he would instead send his equipment away for service. OK. Nobody likes waiting, but
Should I send my equipment overseas instead of to a reputable local repairer? Read More »
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t pay more. I’ve been asked this a few times, with the imputation that these people would like to push their way to the front of my customer queue. I can must assume it’s worked before
