Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Generally just as much as necessary to complete the work you’ve asked us to do, and no more. A visit to Liquid Audio always delivers exceptional results and value. This hard-earned reputation for excellence, appreciated by thousands of happy customers, partly accounts for our almost always being fully booked with work from around Australia. That […]
Yes! When you run a business like this, with the reputation I’ve built based on care and attention to detail, it’s not by accident. Listening to every piece is an essential part of quality control and whilst some don’t, I do.
Unfortunately no, though certainly I would if there was an easy way to manage it! There are good reasons why few owner-operator technical businesses can offer this, but the simple explanation is: hundreds, if not thousands of you and just one of me! Think about the logistics for a moment. The constant stream of local,
Can you contact me when you are accepting new bookings or put me in a queue? Read More »
Because in many cases the equipment will have been damaged or otherwise compromised, creating headaches for the next person. I mean – do you like cleaning up someone else’s mess? Who does? This is really just a reflection of what many know and that is that the best equipment is usually unmolested equipment, in original
Why don’t you like working on equipment others have worked on? Read More »
I hope the answer to this one is obvious. A guy contacted me recently and was really annoyed that he couldn’t get his equipment in for attention immediately. He went on to tell me that he would no longer support local businesses and that he would instead send his equipment away for service. OK. Nobody
Should I send my equipment overseas instead of booking with a reputable local repairer? Read More »
No, all customers and equipment are treated equally at Liquid Audio. I’ve been asked this a number of times, with the clear imputation that these potential customers would like to push their way to the front of my customer queue. I can only assume it’s worked for them before, but I don’t work in that
The answer depends on your skill level, access to tools, parts, etc. and understanding of the work required. Working on your own equipment can be very rewarding and can save money and enhance the ownership experience. For some, basic maintenance may be quite straightforward and yet for others, the results can be disastrous, so as
