Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Ah, No! Do I like or respect bad technicians, the damage they cause, the bad vibes they impart on the industry and the resulting awkward conversations I have to have with affected customers, though? Also no. Actually, I despise it. I’m a patient and reasonable person, fortunate to inherit ethics, integrity and professionalism from my […]
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No, I can’t get involved in repairs I’m not engaged to undertake, hands-on. Read this FAQ for more about why, but here are the key reasons: In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians
No, please don’t! I love my customers, but I keep regular business hours, and if you don’t like random people appearing at your door out of hours and unexpectedly, please don’t do it to me! This seems to be related to the fact that I work from home, though I have no idea why that
This one is a real gem and unfortunately causes much pain. The “only 50 hours” cartridge use meme has been part of the hi-fi community for decades. Briefly, it’s where someone selling a cartridge dramatically understates the number of playing hours a cartridge has seen to get a better price at sale. Typical phrases include:
Here are a few important considerations for non-local customers. As always, check or comprehensive terms for all the relevant information.
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Capacitors are important, and I have thousands in my inventory. Let’s dig into why. To answer this we perhaps need to look first at what they do and how they are made. Capacitors store charge, like little reservoirs. They also block the flow of direct current and therefore DC voltages. Some are made of aluminium
I try to provide a balance of general and technical details in my articles. Most people want broad brush strokes, including some history and ‘how does it sound?’ type stuff. Competitors appreciate when I include technical details and proprietary stuff, though. For this reason, I give a little bit of everything, without too much of
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