Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Of course! When you run a business like mine, the reputation I’ve built based on care and attention to detail is no accident. Listening to every piece is an essential part of quality control and whilst some don’t, I do.
Unfortunately no, though I promise I would if there was an easy way to manage a waitlist. There are practical reasons why few businesses can do this, even those with multiple employees, but the simple explanation is this: The logistics of managing hundreds of people with enquiries and just one of me doing everything here,
Can you contact me when you are accepting new bookings or put me in a queue? Read More »
It’s not all equipment, but in some cases, it will be compromised, damaged or even destroyed. It all depends on who’s worked on it; that’s the key. In a nutshell, the picture below is why I often refuse equipment that has been worked on by the worst offenders: I don’t enjoy cleaning up mess left
Why don’t you like working on equipment others have worked on? Read More »
I hope the answer to this one is obvious. A gentleman contacted me recently, annoyed that he couldn’t get his equipment in for immediate attention. He went on to tell me that he would no longer support local businesses and that he would instead send his equipment away for service. OK. Nobody likes waiting, but
Should I send my equipment overseas instead of to a reputable local repairer? Read More »
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t pay more. I’ve been asked this a few times, with the imputation that these people would like to push their way to the front of my customer queue. I can must assume it’s worked before
The answer depends on your skill level, access to tools, parts, etc. and understanding of the work required. Working on your own equipment can be very rewarding and can save money and enhance the ownership experience. For some, basic maintenance may be quite straightforward and yet for others, the results can be disastrous, so as
Because hi-fi equipment is unique and quite different from appliances and other general electrical products. Hi-fi equipment contains unique components and mechanical designs. A unique set of knowledge and skills accompanies working on this type of gear. General electronics repairers, musical instrument techs and whitegoods repair guys do not have the requisite knowledge, skills and
Why does hi-fi equipment require specialist repairers? Read More »
What Intermittent faults are the most annoying type of faults one comes across when working on electronics. They are commonly found in the domain of electronics and can be a royal pain in the ar$e Intermittent faults are best described as faults that: Why Intermittent faults can arise for various reasons: Which Transistors are most
What are intermittent faults and why are they so tedious? Read More »
So I could get more work done! UPDATE: I reverted this, legitimate enquirers want my number so it’s back up. I’ll filter calls more effectively. Generally speaking, the only calls I want are from people booking our services and from folks who’ve purchased consult time via our advisory service. We have a great system for
Why did you remove the phone number from your contact page? Read More »
There are, but not many! As one of Australia’s most trusted repairers, we attract great customers and have very few issues. As every business owner knows, however, you cannot please everyone, no matter how hard you try or how well you run a business. Liquid Audio, in collaboration with several other Western Australian technicians and
