Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Liquid Audio uses standard 7-day collection and payment terms. As a small business owner, I rely on prompt collection and payment for a range of reasons that I’m sure are obvious. Our account payment window is 7 days, noted on every invoice and in our terms and conditions. This means that accounts need to be […]
All work is billable is an industry-standard term meaning that customers should expect to pay for services, time and expertise, regardless of the scenario or outcome. It’s worth noting that our outcomes are consistently among the best in the industry, but not all equipment can be saved within a given budget or timeframe; some will
No. Liquid Audio’s inspection and equipment condition reports are objective assessments based on factual details and trusted Australia-wide for this very reason. Whilst receiving bad news may be disappointing, we report the facts truthfully, something anyone viewing our reports expects. Customers engage Liquid Audio to write reports before or after an equipment purchase, for insurance
Can you alter my equipment condition report to make it more favourable? Read More »
Ah, No! Do I like or respect bad technicians, the damage they cause, the bad vibes they impart on the industry and the resulting awkward conversations I have to have with affected customers, though? Also no. Actually, I despise it. I’m a patient and reasonable person, fortunate to inherit ethics, integrity and professionalism from my
Are you leading a “conspiracy” against bad technicians? Read More »
No, I can’t get involved in repairs I’m not engaged to undertake, hands-on. Read this FAQ for more about why, but here are the key reasons: In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians
