Service & Repair

Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.

Why does hi-fi equipment require specialist repairers?

Because hi-fi equipment is unique and quite different from appliances and other general electrical products. Hi-fi equipment contains unique components and mechanical designs. A unique set of knowledge and skills accompanies working on this type of gear. General electronics repairers, musical instrument techs and whitegoods repair guys do not have the requisite knowledge, skills and

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What are intermittent faults and why are they so tedious?

Intermittent faults are some of the most challenging to resolve in electronic equipment. I’ve written this FAQ for all technicians out there: the good, the bad, and the ugly! Intermittent faults can indeed be difficult to find and fix. Features of intermittent faults include: Causes Transistors are most likely to cause intermittent faults, and some

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My high-end amplifier has failed, how much will repairs cost?

I’d be happy to provide an estimate once we’ve diagnosed the fault/s and determined what remedial work will be needed. That will, of course, require a careful and detailed inspection of your equipment, and avoid any unhelpful guesswork. Assessment Electronic equipment failures are typically ‘black box’ scenarios, meaning there are usually no obvious visual signs

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Do customers ever fail to pay for or collect their equipment?

Yes, but very rarely. Great customers combined with our high satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver a non-payment rate of virtually zero for us. Operating ethically actually generates goodwill that typically shields us from would-be non-payers. I also carefully filter enquiries and avoid assisting those who I think might be problematic.

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