Service & Repair

Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.

Why can’t general electronics repairers properly cater for hi-fi stereo equipment?

Because hi-fi stereo equipment is specialised, quite different from appliances, and requires a specialist approach to fault-finding and repair. Hi-fi equipment contains unique components and mechanical designs. A unique set of knowledge and skills accompanies working on this type of gear. General electronics repairers, musical instrument techs and whitegoods repair guys do not have the […]

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My high-end amplifier has failed, how much will repairs cost?

To answer that we need to determine precisely what’s gone wrong with it and why. This concept applies to almost all technical fields, so it’s an important one to understand. Information regarding general service and repair costs can be found in this FAQ. Speculation Electronic equipment failures are typically ‘black box’ scenarios, so you cannot

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Do customers ever fail to pay for or collect their equipment?

Very rarely, but that’s just a couple of bad eggs. Good People Great customers combined with our high success and satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver a non-payment rate of virtually zero for us. Operating ethically actually generates goodwill that typically shields us from would-be non-payers and undesirables. I also carefully

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