Are there customers you won’t work with?

Yes, Liquid Audio, in collaboration with other respected repairers, manages a list of people who, for various reasons, will not be assisted.

Fortunately, this list is brief and, whilst we add to it as needed, we enjoy fantastic relationships with 99.9% of our customers, so new additions are rare.

This is because we’ve been doing this for a long time. Businesses like ours attract sensible clients who have at least some understanding of the nature of older electronics and appreciate our genuine efforts in looking after it, and THEM! It’s also because we maintain the highest standards of professionalism and courtesy. Careful filtering helps too.

That being said, any business owner will tell you that the customer definitely isn’t always right. In truth, there exist people so problematic and difficult to deal with that almost any attempt to work with them is more pain than it’s worth.¬†Whether rude, unreasonable, harassing, or usually some combination of undesirable traits, one thing is certain: we don’t have to deal with them.

Rather than battle with or tolerate people like this, my colleagues and I have a simple policy: assistance is terminated, details are recorded, shared, and we move on.

Someone has to behave badly for this to happen but those individuals who do effectively lose access to all the best repairers in Perth.