Welcome to our terms page, covering our standard operating practices, services we provide, warranty, invoicing, accounts, shipping and more. This page is really just a catch-all for the legal stuff and a place where you can read the “fine print”. You’ll find that it’s all very standard stuff, and here to protect everyone.

Don’t hesitate to get in touch if you have any questions.


Services Terms

  1. Work is carried out in good faith, under the assumption that assistance is sought in good faith.
  2. Parts and workmanship meeting or exceeding original manufacturer specifications will be undertaken wherever possible.
  3. We are not responsible for equipment condition, wear, previous work, modifications, faults or issues.
  4. We reserve the right to document work on any equipment.
  5. For simple maintenance of 30 minutes or less, a standard minimum billable amount of $95 per piece of equipment applies.
  6. For regular maintenance of up to 60 minutes, a standard minimum billable of $120 per piece of equipment applies.
  7. Work of up to three hours per piece of equipment is normally undertaken without further consultation, to streamline the completion of routine maintenance.
  8. Estimates cannot be provided before inspection, because equipment condition, nature and extent of fault/s and parts required cannot be known before equipment has been assessed.
  9. We reserve the right to decline work for any reason, particularly where repairs may not be viable or equipment has been damaged or is in poor condition.
  10. Estimates are non-binding and based on projected costs at the time of engagement.
  11. Completion times and deadlines are not part of our terms.
  12. All sales are final.

Warranty Terms

  1. All work undertaken by Liquid Audio is warranted to be free from defects for 90 days from the date of invoice.
  2. The warranty does not cover faults unrelated to work we’ve undertaken, outside of our original scope of work or caused by others, shipping, transport, abuse, misuse, or factors that could reasonably be considered beyond our control, such as corrosion, climate, equipment incompatibility, user error or the failure of extant parts.
  3. Equipment sold by us is warranted to be free from defects for 90 days unless otherwise noted.
  4. Warranty claims must be brought to our attention and equipment presented to us for investigation within the warranty period.
  5. Warranties are non-transferable and shipping and transport costs are not covered under warranty.
  6. The warranty is considered void if the defect, malfunction or failure of the product or part was caused by damage or abuse while in the possession of the customer.
  7. Tampering, disassembly, intervention by entities other than Liquid Audio, or failure to fully comply with operating instructions, void the warranty.

Accounts, Collection & Shipping Terms

  1. Accounts are payable on collection by cash, card, Apple Pay, and Google Pay, within seven (7) days of the invoice date.
  2. Accounts must be paid and equipment collected within seven (7) days of the invoice date, unless another agreement has been made.
  3. Where accounts have not been paid on time, or equipment has not been collected, we reserve the right to charge $10 per unit, per week for storage and administration.
  4. Where an account has not been paid within 30 days and/or equipment has not been collected, we reserve the right to sell the equipment to recover costs, under the Disposal of Uncollected Goods Act, 1970.
  5. Where shipping is required, we will attempt to re-use any supplied packing materials if safe and sensible to do so.
  6. If supplied materials are unsuitable, we will engage a shipping agent and/or supply and charge for suitable packing materials/time. Costs incurred will be billed to the customer.
  7. Shipping costs are to be paid for by the customer.
  8. We recommend that equipment always be insured against damage or total loss.
  9. We are not liable for any damages incurred during shipping or transport to or from our place of business.
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