Here’s how everything works

The terms below cover how we do business, what you can expect from us and what we expect from our customers. Get in touch if you have any questions relating to these terms, or anything else.


Our Services

  1. Work is carried out in good faith, with the highest precision and to the highest standards.
  2. Parts meeting original manufacturer specifications, or better, will be used wherever practical.
  3. We reserve the right to decline work for any reason and are not responsible for your equipment’s condition and/or faults.
  4. We reserve the right to photograph and document work for any purpose.
  5. A standard minimum inspection, assessment and service charge of $120 per piece of equipment applies.
  6. Up to three hours work per piece of equipment is normally undertaken without consultation, to streamline the completion of small jobs.
  7. The unpredictable nature of electronic faults means estimates are provided rather than quotes.
  8. Estimates are based on costs at the time of engagement and are not binding.
  9. Completion times and deadlines are not part of our estimates or terms.
  10. We are not responsible for faults or issues that arise whilst equipment is with us due to age, wear and tear, pre-existing conditions, coincidence or happenstance.

Sales

  1. Items and equipment sold through our store are covered by a standard 90-day warranty covering faults, parts and labour unless otherwise stated.
  2. All sales are final and returns are generally not accepted if you simply change your mind.

Warranty

  1. Our work is covered by a 90-day warranty, applicable from the date of invoice.
  2. The warranty covers any and all work we’ve done and parts we’ve installed.
  3. The warranty does not cover parts we have not replaced and faults unrelated to any work we’ve done.
  4. Warranty claims must be brought to our attention and equipment presented to us for investigation within the warranty period.
  5. Transport and shipping costs are not covered under warranty.
  6. Third-party disassembly and other intervention voids the warranty.
  7. We are not responsible for damage or failure caused by previous work, age, shipping, abuse, misuse, problems outside of our original scope of work and factors that could reasonably be considered beyond our control, such as corrosion, climate, equipment incompatibility etc.

Accounts & Collection

  1. Accounts are payable by cash, card, ApplePay, GooglePay, on collection, within 7 days.
  2. Accounts must be paid and Equipment collected within 7 days of being issued unless another agreement has been reached.
  3. Where accounts have not been paid and no agreement has been reached regarding collection and payment, we reserve the right to charge $10 per unit, per week.
  4. Where an account has not been paid within 30 days and/or Equipment has not been collected, we reserve the right to sell the Equipment related to that account to recover costs, under the Disposal of Uncollected Goods Act, 1970.

Shipping

  1. If shipping is required, We will attempt to re-use any packing materials supplied.
  2. If these materials are unsuitable, We will supply and charge for suitable shipping materials.
  3. Shipping costs are to be paid for by the Customer.
  4. We are not liable for any damages incurred during shipping or transport to or from our place of business.