Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t pay more. I’ve been asked this a few times, with the imputation that these people would like to push their way to the front of my customer queue. I can must assume it’s worked before […]
The answer depends on your skill level, access to tools, parts, etc. and understanding of the work required. Working on your own equipment can be very rewarding and can save money and enhance the ownership experience. For some, basic maintenance may be quite straightforward and yet for others, the results can be disastrous, so as
Because hi-fi equipment is unique and quite different from appliances and other general electrical products. Hi-fi equipment contains unique components and mechanical designs. A unique set of knowledge and skills accompanies working on this type of gear. General electronics repairers, musical instrument techs and whitegoods repair guys do not have the requisite knowledge, skills and
Why does hi-fi equipment require specialist repairers? Read More »
Intermittent faults in electronic equipment are some of the most challenging to resolve. I’ve written this FAQ for all technicians, the good, the bad, and the ugly, because intermittent faults can be difficult to find and fix. This is because: Causes Transistors are most likely to cause intermittent faults, with some types especially prone. Electronic
What are intermittent faults, and why are they tedious to resolve? Read More »
There could be a few reasons, depending on the circumstances associated with you and your equipment. For example: Technical We focus on complex and often ‘unrepairable’ hi-fi equipment, with challenging technical faults that various other repairers have often failed to repair. We fix almost all of it, which is highly significant, because: Let me put
I’d be happy to provide an estimate once we’ve diagnosed the fault/s and determined what remedial work will be needed. That will, of course, require a careful and detailed inspection of your equipment, and avoid any unhelpful guesswork. Assessment Electronic equipment failures are typically ‘black box’ scenarios, meaning there are usually no obvious visual signs
My high-end amplifier has failed, how much will repairs cost? Read More »
Yes, but very rarely. Great customers combined with our high satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver a non-payment rate of virtually zero, thankfully. Operating ethically and with integrity generates goodwill. I also carefully filter enquiries and enquirers. That said, I’ve had three non-paying customers in a decade, maybe four now, given
Do customers ever fail to pay for or collect their equipment? Read More »
