Service & Repair

Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.

I’m thinking of using the cheapest repairer, what are your thoughts?

I suspect most people intuitively understand that ‘cheap’ rarely equates to ‘good’. As my Dad used to say: “You get what you pay for, Mike.” Arthur Fitzpatrick Dad was right and this truism has stayed with me and is reflected in Liquid Audio’s foundations. Surely, a better question must be: Do you want the work […]

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Can I bring my equipment to Liquid Audio if it’s already been to other repairers?

In most cases, yes, but it comes down to whether your equipment has been damaged, and if it has, how badly. Unfortunately, certain repairers do such poor work that I may decline to look at the equipment they’ve touched. Why? Because the damage inflicted by certain individuals often renders further work difficult, not viable or

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Why does electronic equipment need to be serviced?

Because all hi-fi equipment and electronic devices contain parts that change over time, wear and need periodic cleaning, lubrication and adjustment. When you combine the sometimes hundreds of electronic parts with mechanical components like the levers, switches, belts, gears, pulleys and connectors found in many types of hi-fi gear, you have a combination of parts

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Why do you need to inspect equipment before providing repair cost estimates?

Because anything else involves guesswork based on incomplete information and has no place in a technical field like electronics repair. Guesswork I’m proud of our reputation for exacting standards and the trust people have for Liquid Audio, but none of this is by accident. Diagnosing exactly what a piece of equipment needs and why is

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Everyone has a different opinion, where can I find good advice?

There’s misinformation, nonsense and pseudoscience in every technical field, but hi-fi is unfortunately one of the worst. Opinions Finding good advice isn’t easy. I often speak with advice seekers who’ll say things like: “Mike, I read in a forum that I should buy XYZ, what do you think…?” Typical advice-seeker The overwhelming problem is that

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