I’m most often told that our reputation, professionalism and trusted approach to working with classic hi-fi equipment are responsible.

It’s also because we are a specialist small business, working diligently to preserve classic hi-fi stereo equipment, in a small industry, with few genuinely respected players. We’ve been doing things carefully and properly for many years, and this plays no small part.

Reputation

I’m honoured to assist customers Australia-wide and beyond, immensely proud of the hi-fi community’s trust in us, and thrilled to be entrusted with so much beautiful hi-fi equipment. Some of Perth’s best hi-fi retailers recommend/use Liquid Audio. We’ve also been offered several service partnerships for prestige brands, which I’ve so far declined. *

Liquid Audio is respected for benchmark attention to detail, professionalism, service, value-for-money and consumer advocacy and contributions to the hi-fi community: our unique 650,000-word article and review resource has helped tens of thousands. A reputation like this can’t just be ‘crafted’ though; it must be earned, something we’ve done with hard work, original thinking, professionalism and dedication to excellence since 2009.

We are respected as much for what we don’t do. Some technical businesses ironically do awful work. Our consumer advocacy outing such businesses has saved countless others from falling victim. NOT accumulating terrible reviews, court cases, business name changes, a long list of destroyed cherished equipment, ranting at customers, stealing work, spewing nonsense, and having little education or technical skill certainly helps Liquid Audio stand out!

Our successful approach is, unsurprisingly, often emulated. I’ve spotted my designs/words/repairs/style in many places over the years, without acknowledgement. You’ve likely seen various examples without realising it. Creating and doing everything yourself is hard, but that authenticity cannot be replicated. Content can be mimicked, but creativity, integrity, professionalism, and workmanship cannot. **

* With the benefit of hindsight, I possibly should have accepted one famous UK brand repair partnership.

** The copycats know who they are, as does the Wayback Machine 😉

Difference

I designed Liquid Audio to deliver what many others can’t. Growing up, I longed for a hi-fi repair business with a skilled, passionate owner who knew his stuff, but there weren’t any. Fuelled by my passion for music, hi-fi, electronics, all things technical and my unhealthy obsession with detail, my goal was to offer just that: a specialist business with the flair, skill, passion and professionalism so often missing in the electronics repair space.

It still amazes me that my tiny Perth-based specialist business is overflowing with local and interstate work, despite the costs of shipping it here, and with no advertising or paid-for ‘reviews’. This high customer engagement and loyalty demonstrate that people appreciate what we’re doing. This site was visited nearly 400,000 times in 2024, and we have five million views here and on YouTube. These would be great numbers for a large business, let alone a one-man operation!

Authenticity and professionalism are key. You’ll NEVER find me ranting at customers or arguing with people online. Nothing is ever farmed out, as one notoriously bad Perth repairer does. Everything you see here, including this entire website, is done here, by me, nobody else.

Despite all this, we don’t please everyone, nobody can or should try.

Best Practice

The following aspects of our approach seem to resonate with people:

• Our mantra: create, inform, add value, never harm
• We’ve served the hi-fi community under the same name since 2008
• We are dedicated to technical excellence
• We inspect equipment rather than guess about its condition/faults
• We advise when equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion integrity, professionalism, quality and value
• We care for Akai and Accuphase to Kenwood and Krell
• We specialise in component-level repair
• We advocate for improved industry standards
• We build long-term relationships with customers, distributors and manufacturers
• We created a unique, free 650,000+ word, 500+ article and video resource
• I’ve spent a lifetime in science and I love, live and breathe electronics, hi-fi, music and all things technical!

My Apologies!

Doing things differently means we will always be busy, and I apologise for any delays this may cause. I genuinely appreciate your interest in our services and encourage you to use our booking status table. Don’t hesitate to reach out if you have questions.