I’m honoured to be entrusted with so much lovely hi-fi equipment and I apologise for any frustration my being fully booked may cause.

I recently chatted with a customer about the challenges of being so busy. He commented that this was an inevitable by-product of Liquid Audio’s reputation and my approach. I thanked him, and while I’ve specifically designed the business to deliver what many others can’t, there’s a bit more to explain.

Liquid. Audio. Different.

A visit to Liquid Audio always delivers exceptional results and value. This hard-earned reputation for excellence, appreciated by thousands of happy customers, partly accounts for our almost always being fully booked with work from around Australia.

I started Liquid Audio as an extension of my passion for hi-fi and electronics, something that goes back as to my early childhood. I hoped to address issues I’d encountered including sloppy work, a lack of care and attention to detail, and poor knowledge of hi-fi equipment.

Our high customer engagement and retention stem from our unique approach, which has led to our unique reputation, developed through hard work over many years. I’ve grown Liquid Audio from a part-time operation into a full-time and almost always fully booked specialist small business as you see it today. We are widely visited and respected worldwide, with over two million views here and another couple of million on YouTube.

My lifelong involvement in science including as a science educator and musician, combined with a detail obsession and focus on transparency and building relationships with loyal customers provides me with a unique skill set and approach. This focus on quality, detail and service accounts for our outstanding results, and slower pace.

That a small, Perth-based specialist is inundated with work from interstate and even overseas, despite the added costs of shipping it here, speaks volumes. The hi-fi community trusts Liquid Audio, something I’m especially proud of and an extraordinary achievement for a small, specialist business.

This slower approach and focus on results means that I’m unlikely to be sitting on a beach in Hawaii drinking pina coladas any time soon!

Best Practice

• Our mantra: educate, deliver outstanding results, service and value, and do no harm
• Consistency is key: we’ve quietly served the hi-fi community under the same name since 2008 whilst others have changed their business name 3 times in less time.
• We inspect equipment rather than guess about its condition/faults
• We advise where equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion quality, sensible pricing, professionalism and transparency
• We offer fixed workshop rates, Akai or Accuphase, Kenwood or Krell
• We specialise in component-level repair and keep thousands of parts in stock
• We are an independent business receiving no kickbacks, favours etc
• We advocate for improved industry standards
• We build long-term relationships with customers, manufacturers, distributors and colleagues
• We built a unique hi-fi educational resource of over half a million words, 500+ articles and videos
• I have a lifetime involvement in science (a Science honours degree and teaching qualification from one of the world’s great universities) and I love, live and breathe classic hi-fi!

Bottom Line

I’m not interested in being the fastest or cheapest repairer, nor catering for everyone or all equipment. Instead, we preserve the beauty, functionality and originality of classic hi-fi equipment, educate the hi-fi community and set the benchmark for how this work should be done, for customers who appreciate quality.

My goal is to maintain our reputation as one of the most trusted and respected businesses for discerning customers and a reference source of information about classic hi-fi equipment, its maintenance and improvement. Folks who appreciate these things generally become customers for life, and I’m very happy to have them on board 🙂

Again, my apologies if we are fully booked. I appreciate your interest and hope you will use the booking status table on the contact page to assist in booking our services. Reach out, even if we’re full because we can always discuss lead times.