I’m told our reputation, professionalism and trusted approach to working with classic hi-fi equipment are partly to blame!

It’s also because we are a specialist small business, working methodically and selectively to preserve classic hi-fi stereo equipment, in a small industry, with few genuinely respected players.

Reputation

I’m honoured to assist local, interstate and overseas customers, immensely proud of the hi-fi community’s trust in us, and thrilled to be entrusted with so much lovely hi-fi equipment.

Perth’s best hi-fi retailers recommend/use us, and we’ve been offered official service partnerships for several prestige brands, which, thus far, I’ve declined. * Liquid Audio is respected in the hi-fi community for benchmark attention to detail, professionalism, service, and value. Reputations like this can’t just be ‘created’, though; they must be earned. We’ve earned ours through hard work, advocacy, original thinking, passion, ethical practices, professionalism and dedication to excellence since 2010.

It helps that some technical businesses don’t do great technical work. Our consumer advocacy outing shonky repairers, and numerous contributions to the hi-fi zeitgeist, over 650,000 words, have helped tens of thousands. Of course, NOT accumulating terrible reviews, court cases, changing business names multiple times, destroying people’s cherished equipment, ranting at customers, stealing others’ work, making up nonsense, and having little education or technical knowledge play their part!

Seriously, honesty and integrity are underrated, and these factors combined explain why we’re busy. They also explain why we’re widely emulated. I’ve spotted elements of my designs/words/repairs in many places over the years, always without acknowledgement or thanks. ** You’ve likely come across various examples without realising it. You can’t copy integrity, skill and professionalism, though. You have ’em or you don’t. Boom!

* I possibly should have accepted one particularly famous UK brand repair partnership, but I’ve always preferred to operate independently, and I preferred not to upset my colleague who also repairs their products.

** The copycats know who they are 😉

Difference

I designed Liquid Audio to deliver what many others can’t, because as a teen, I longed for a hi-fi repair business with a skilled, passionate owner who really knew his stuff. There weren’t any. Fuelled by my passion for music, hi-fi, electronics, all things technical and my unhealthy obsession with detail, my goal was to offer just that: an alternative to the lack of flair, skill, passion and professionalism commonplace in the electronics repair space.

It still amazes me that a small Perth-based specialist is inundated with local and interstate work, despite the costs of shipping it here, and without ever advertising. Our high customer engagement and loyalty demonstrate that people appreciate what we’re doing, in line with what I set out to create. This site was visited nearly 400,000 times in 2024, and we have five million views here and on YouTube. These would be serious numbers for a large business, let alone a specialist, one-man operation.

Authenticity and professionalism are important, and you’ll NEVER find me ranting at customers or arguing with people online. Nothing is farmed out either, as one notoriously bad Perth repairer does. Everything you see here is done here. I’m proud to have the community’s trust, but we don’t please everyone; nobody can. The key is not to try.

Best Practice

The following aspects of our approach seem to resonate with people:

• Our mantra: 1) educate, 2) add value, 3) don’t harm
• We’ve served the hi-fi community under the same name since 2008
• We are dedicated to technical excellence
• We inspect equipment rather than guess about its condition/faults
• We advise when equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion ethics, professionalism, quality and value
• Akai or Accuphase, Kenwood or Krell, we care for it
• We specialise in component-level repair
• We advocate for improved industry standards
• We build long-term relationships with customers, manufacturers, etc
• We’ve created a unique, free 650,000+ word, 500+ article and video resource
• I’ve spent a lifetime in science, learning and later working in two of the world’s great universities
• I love, live and breathe electronics, hi-fi and music!

My Apologies!

Doing things differently means we will always be busy, and I apologise for any delays that being busy may cause. I genuinely appreciate your interest in our services and encourage you to use our booking status table to assist. Don’t hesitate to reach out.