Customers tell me they book equipment with Liquid Audio because of our trust, integrity, professionalism, and results.

Liquid Audio is a quality-first, specialist small business that has quietly become one of the most trusted and respected here in WA, and beyond, to the amazement of some, including me! We’ve achieved that by delivering the expertise, passion, professionalism, service, and results that discerning customers value.

Our industry contains many poorly educated, poorly skilled ‘recappers’ and shotgun parts replacers who “don’t repair things, only replace parts”, helping skilled professionals stand. Either way, I’m immensely proud of our reputation and the trust customers, manufacturers, and the hi-fi community have in us 🙂

Reputation

Liquid Audio combines my passions for electronics, hi-fi, and music with two university science qualifications, 15 years teaching science, 5 years at Curtin University, a lifelong aptitude for all things technical and an almost pathological attention to detail. It turns out that this is a uniquely valuable skill set, though it took me many years to really understand this.

Despite our modest size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. Our reputation allows me to work closely with well-known manufacturers, and has earned us several official service partnership offers I’ve declined, and one from Plinius that I happily accepted.

Our reputation stems from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years, ongoing contributions to the hi-fi community and consistently great results…

…And what we don’t: unprofessionalism, unrealistic assessments and promises, poor reviews, review-erasing business name changes, cheap parts, poor results, poor communication, knowledge and skills, fake qualifications, silly ‘guru‘ and multi-decade-because-multi-people experience proclamations, court cases and confiscated vehicles.

Authenticity

A reputation like this must be earned, something we’ve done through hard work, original thinking, and dedication to excellence since 2010. Many lack the necessary creativity and work ethic and resort to copying others. Whilst it would be nice to receive thanks from those who have copied my work, website, design and text over the years, we must acknowledge that imitation is the sincerest form of flattery.

Designing, building, and maintaining a half-million-word website, handling all the technical work, inventory, photography, content creation, editing, admin, backend, and replying to every enquiry is uniquely challenging and authentic. This can’t be copied.

Background

As a young hi-fi nerd, I always lamented the lack of in-depth sources of hi-fi information. There was no internet, few people to speak to, and lots of magazines filled with puff pieces about sometimes suspiciously average gear, just like today. I wanted to create a resource packed with the information, reviews and first-hand knowledge about equipment I’d always wished existed, so I did!

My professional science and education background informs my approach and is completely unique in this space. I’m amazed to be constantly at capacity with work from around the country, and to have such strong engagement with my content. This website was visited over 360,000 times in 2025 alone, and we have over five million combined views here and on YouTube.

Integrity

Customers rely on us to care for their equipment, and we appreciate that support in return. We never farm work out as some do. We’ve had just one business name and have no bad reviews to hide. We never rant at customers or destroy equipment. We stand by our work and reputation, and we call out bad businesses that should have been called out by the establishment years ago, but never were.

Mike … you, of course, are a gem. We are so lucky to have someone as passionate, intelligent, ethical and hardworking in little ol’ Perth.

David H

Our unique approach means we will always be busy, and I apologise for any delays it may cause. I genuinely appreciate your interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.