Can you provide me with a service manual?

No, this is not a service we offer.

Many older service manuals are available online, and you don’t need my help to obtain them. Some of my service data, however, comes directly from manufacturers, distributors and other specialist sources, and is unavailable to the public.

Service data is intended for technicians and is provided in confidence, on the understanding that it will not be shared. I am not permitted, nor inclined, to share service data, manuals, schematics, etc that I’ve received via these official pathways.

No ethical professional would risk harming the relationships that allow them access to this critical data, so expecting me to, as Stephan from Germany did, really takes entitlement to another level. I politely explained to Stephan that I could not supply such data. His response:

Thanks for nothing.

Stephan, from Germany

I think what Stephan should have said was:

Thanks, Mike, for your hard work and contributions to the hi-fi community. Your article helped me repair my Krell amplifier; I’ll donate to support your work. I understand that you don’t owe me anything, and you already explained this in the contact form!

You’re welcome Stephan 🙂