Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
Because in many cases the equipment will have been damaged or otherwise compromised, creating headaches for the next person. This is a shame but it’s really just a reflection of what many working in technical fields know well – that the best equipment is unmolested equipment, in original condition, ready for someone to work on […]
Why don’t you like working on equipment others have worked on? Read More »
No, all customers and equipment are treated equally at Liquid Audio. I’ve been asked this a number of times, with the clear imputation that these potential customers would like to push their way to the front of my customer queue. I can only assume it’s worked for them before, but I don’t work in that
There aren’t many things that irritate me in my line of work, but since you asked… People who drain time, energy and goodwill. For me, the one-way ‘brain drain’ is constant, but a special few will take whatever they can get without ever giving anything back and expect you to always be there to answer
So I could get more work done! UPDATE: I reverted this, legitimate enquirers want my number so it’s back up. I’ll filter calls more effectively. Liquid Audio is not a retailer and so, generally speaking, the only calls I want are from people booking service or repairs on their hi-fi equipment, or from folks who’ve
Why did you remove the phone number from your contact page? Read More »
Oh yeah, but thank goodness, not many! Liquid Audio, in collaboration with a select group of repairers and retailers, manages a list of people who, for various good reasons, will not be assisted by any of us, ever again. We add to this shared list as needed (+1 absolute noodle in 2022, +1 in 2023),
It happens to all of us, the trick is to filter out those with a propensity to do this before wasting time and energy on them. I’m pleased that we’ve become a trusted source of advice and guidance over the years, a lot of hard work has gone into building that reputation and trust. “Mike,
Thankfully, almost never. Good People Great customers, our high success and satisfaction rates, professionalism, sensible pricing and clear communications combine to deliver a non-payment rate of virtually zero for us. We operate ethically and this actually generates goodwill that generally shields us from non-payers and other undesirables. I also carefully filter enquiries and avoid assisting
Do customers ever fail to pay for or collect their equipment? Read More »
