Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
Yes, very much so. Knowing what real instruments sound like is incredibly helpful when appraising hi-fi equipment and systems. Unlike many, I know what real drums, guitars, basses, keyboards and other instruments do sound like, and should sound like. I even still have my drum kit, though sadly I am not currently playing. On the […]
The FAQs save everyone time, by addressing questions I’m most commonly asked. Honestly, there are questions I’ve probably been asked hundreds of times now over the last 10+ years. Answering commonly asked questions like these takes a chunk of time and, without a good alternative, I’d almost never get any work done! I write each
Only what is necessary to carefully complete the work you’ve asked us to do, and no more. Liquid Audio has earned the hi-fi community’s trust and respect by consistently delivering class-leading service, results and value and an acclaimed educational website. We are dependable, reliable, and we hope to assist you, too! Pricing Our sensible pricing
Unfortunately, I cannot; it is not viable to keep or manage such a waitlist. I don’t just speak for my business, either; very few small businesses can do this. The simple reason is that there is just one of me, many hundreds of new and returning customers. The logistics of trying to manage a constantly
Can you contact me when you are accepting new bookings or put me on a waitlist? Read More »
A few of my customers ride motorcycles and this question always comes up, so here they are, in chronological order, with my rough year of ownership noted: Bike Model Year Owned Motobecane 50cc moped circa 1975? circa 1984 Yamaha RZ250 water-cooled 1985 circa 1987 Yamaha RD250 air cooled late ’70s circa 1988 Yamaha RD400 air-cooled
That’s not strictly true; it’s more that I don’t like working on equipment that certain people have messed with. In a nutshell, the picture below is why I often refuse to look at equipment that has been worked on by the worst offenders: I don’t enjoy cleaning up messes left by others or fixing problems
Why don’t you like working on equipment others have worked on? Read More »
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t pay more. I’ve been asked this a few times, with the imputation that these people would like to push their way to the front of my customer queue. I can must assume it’s worked before
Yes, but not many. As one of Australia’s most trusted repairers and a patient, former science teacher who managed thousands of crazy teenagers, I have very few issues with reasonable adult customers! But, one must keep in mind: The Blacklist Liquid Audio, in collaboration with other leading Western Australian technicians, manages a list of people
I’m OK with it because most realise that the price of doing so is far higher in the long run. What do I mean by that? Well, folks who’ve sought my advice and then taken their business elsewhere often realise at a certain point that I’m probably the only one who can help them again
Mike, how do you feel about people seeking your advice but taking business elsewhere? Read More »
Yes, but very rarely. Great customers combined with our high satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver a non-payment rate of virtually zero for us. Operating ethically actually generates goodwill that typically shields us from would-be non-payers. I also carefully filter enquiries and avoid assisting those who I think might be problematic.
Do customers ever fail to pay for or collect their equipment? Read More »
