Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
No, I can’t get involved in repairs I’m not engaged to undertake, hands-on. Read this FAQ for more about why, but here are the key reasons: In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians […]
No, please don’t! I love my customers, but I keep regular business hours, and if you don’t like random people appearing at your door out of hours and unexpectedly, please don’t do it to me! This seems to be related to the fact that I work from home, though I have no idea why that
I haven’t completely stopped writing them, I’m just tightening up a few things. Upgrade articles take a ton of time and effort to generate, so I often include a prompt: “If you’ve found this article helpful, consider shouting me a drink using the donate button in the footer.” The problem is that, despite the thousands
Here are a few important considerations for non-local customers. As always, check or comprehensive terms for all the relevant information.
What are some considerations for non-local customers? Read More »
I was a science teacher for 15 years and worked at a university, so I’ve heard plenty of silly things. If we restrict the silliest things to those related to running Liquid Audio, though, the silliest thing anyone ever said to me has to be when a customer accused me of stealing his old capacitors.
Mike, what’s the silliest thing anyone has said to you? Read More »
I try to provide a balance of general and technical details in my articles. Most people want broad brush strokes, including some history and ‘how does it sound?’ type stuff. Competitors appreciate when I include technical details and proprietary stuff, though. For this reason, I give a little bit of everything, without too much of
Can you include more technical details in your articles? Read More »
Like many new, specialist small businesses, I don’t need a store or retail presence, so operating from home makes a lot of sense. We don’t offer retail sales or deal with drop-in enquiries from the general public, so I don’t need the added cost of a retail shopfront. Working from home suits me and my
