Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
I’m honoured to be entrusted with so much lovely hi-fi equipment and I apologise for any frustration my being fully booked may cause. I recently chatted with a customer about the challenges of being so busy. He commented that this was an inevitable by-product of Liquid Audio’s reputation and my approach. I thanked him, and […]
Generally not, though it depends on the circumstances. Much of the equipment in the Store is on consignment and, as you might imagine, I look after such equipment very carefully for my customers! That being said, every case is unique and there is some room to move with equipment you are seriously considering purchasing, where
Do you offer in-home auditions on equipment for sale? Read More »
In most cases, yes, but it comes down to whether your equipment has been damaged, and if it has, how badly. Unfortunately, certain repairers do such poor work that I may decline to look at the equipment they’ve touched. Why? Because the damage inflicted by certain individuals often renders further work difficult, not viable or
Can I bring my equipment to Liquid Audio if it’s already been to other repairers? Read More »
Yes, I’m always happy to assist advice-seekers. We have an advisory service specifically for these sorts of scenarios where people want reality good advice, rather than just advice, accessible via the contact page. Just select the amount of time that best suits your enquiry.
Can I pick your brains for advice, tips and recommendations? Read More »
We service, repair and restore discrete hi-fi stereo equipment ONLY We care for quality Australasian, European, Japanese and North American discrete (non-integrated) hi-fi stereo (two channel) equipment only, including: integrated, phono, pre & power amplifiers, single cassette decks, CD players, DACs, receivers, tuners and turntables. Brands we work on include Accuphase, Akai, ARCAM/Cambridge, Denon, Esoteric,
Because anything else involves guesswork based on incomplete information. Guesswork I’m proud of our reputation and the trust people have for Liquid Audio, but it’s not by accident. Diagnosing what a piece of equipment needs is part of our repair process, and guesswork plays no part in it. Everything is determined by careful, hands-on assessment,
Why do you need to inspect equipment before providing repair cost estimates? Read More »
No, we don’t operate a retail store or sell service parts like belts, integrated circuits, and capacitors directly to the public. We do however stock thousands of electronic parts, belts, cartridges, headshells and turntable mats. We fit these parts as needed when you book your equipment in for service, repair or improvement.
