Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
Yes, but not many. As one of Australia’s most trusted repairers and a patient, former science teacher who managed thousands of crazy teenagers, I have very few issues with reasonable adult customers! But, one must keep in mind: The Blacklist Liquid Audio, in collaboration with other leading Western Australian technicians, manages a list of people […]
It’s indicative of the times we live in, and of the level of entitlement and lack of loyalty many are OK with. Not me! Folks who’ve sought my advice and then taken their business elsewhere often come to realise that I’m probably the only one who can help them at some point later. When they
Mike, how do you feel about people seeking your advice but taking business elsewhere? Read More »
Yes, but very rarely. Great customers combined with our high satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver a non-payment rate of virtually zero, thankfully. Operating ethically and with integrity generates goodwill. I also carefully filter enquiries and enquirers. That said, I’ve had three non-paying customers in a decade, maybe four now, given
Do customers ever fail to pay for or collect their equipment? Read More »
Simply choose the consult length below and click ‘buy now’. Options 30 minutes $60.00 AUD60 minutes $120.00 AUD Alternatively, you can do the same thing over on our contact page, in our advisory service information area. Once you’ve paid, fill out the contact form and let me know what you want to discuss. I’m happy
Yes, we do. Some of Perth’s most highly regarded hi-fi stores direct customers to us and use Liquid Audio for their customers’ service and repair work. As an independent repairer, a large portion of our work is a result of direct customer engagement, but helping local businesses is very satisfying and something I’m proud to
Because I trust my customers. Everything is upfront and transparent with Liquid Audio and as a result, we attract great customers who appreciate our ethical, professional operation. I don’t need to ask people to make upfront payments because they know we undertake work in good faith and I trust them to collect and pay for
Not really a question, but I appreciate the feedback! I honestly believe life is too short to be anything other than authentic and decent, and it’s definitely too short to be afraid of what others think of us. A long time ago, I realised that I didn’t need to worry about trying to keep everyone
I like your approach, you seem unafraid to call things as they are. Read More »
