Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
It’s not all equipment, but in some cases, it will be compromised, damaged or even destroyed. It all depends on who’s worked on it; that’s the key. In a nutshell, the picture below is why I often refuse equipment that has been worked on by the worst offenders: I don’t enjoy cleaning up mess left […]
Why don’t you like working on equipment others have worked on? Read More »
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t pay more. I’ve been asked this a few times, with the imputation that these people would like to push their way to the front of my customer queue. I can must assume it’s worked before
So I could get more work done! UPDATE: I reverted this, legitimate enquirers want my number so it’s back up. I’ll filter calls more effectively. Generally speaking, the only calls I want are from people booking our services and from folks who’ve purchased consult time via our advisory service. We have a great system for
Why did you remove the phone number from your contact page? Read More »
Yes, there are, but not many. As one of Australia’s most trusted and reasonable repairers, and a former science teacher who managed thousands of teenagers, we have very few issues with customers. But: 1) you cannot please everyone, no matter how well you run a business; 2) not everyone is reasonable, well-intentioned or even sane,
I’m OK with it because most realise that the price of doing so is far higher in the long run. What do I mean by that? Well, folks who’ve sought my advice and then taken their business elsewhere often realise at a certain point that I’m probably the only one who can help them again
Mike, how do you feel about people seeking your advice but taking business elsewhere? Read More »
