Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
No, all customers and equipment are treated equally here, with the only exceptions being some commercial jobs, and they don’t pay more. I’ve been asked this a few times, with the imputation that these people would like to push their way to the front of my customer queue. I can must assume it’s worked before […]
So I could get more work done! UPDATE: I reverted this, legitimate enquirers want my number so it’s back up. I’ll filter calls more effectively. Generally speaking, the only calls I want are from people booking our services and from folks who’ve purchased consult time via our advisory service. We have a great system for
Why did you remove the phone number from your contact page? Read More »
Yes, there are. As one of Australia’s most trusted repairers, with a patient and reasonable owner, we have very few issues with customers. But, as every business owner knows, you cannot please everyone, no matter how well you run a business. The customer definitely isn’t always right! The Blacklist To protect our businesses and minimise
It happens and as long as they are OK with what it means down the track, I am OK with it. Folks who’ve sought my advice and then used a corner-cutter repairer or bought something I’ve recommended elsewhere when they could have purchased it from me usually reach a point where they realise: “Geez, that
Mike, how do you feel about people seeking your advice but taking business elsewhere? Read More »
Very rarely, but that’s just a couple of bad eggs. Good People Great customers combined with our high success and satisfaction rates, integrity, professionalism, sensible pricing and clear communication, deliver a non-payment rate of virtually zero for us. Operating ethically actually generates goodwill that typically shields us from would-be non-payers and undesirables. I also carefully
Do customers ever fail to pay for or collect their equipment? Read More »
