I’ve written an FAQ about it, so that should tell you something!

I’m old-school when it comes to loyalty, honesty, integrity, etc, and I stand by customers, friends, family, and all who support me and my business. If you are a customer or friend of Liquid Audio, we will always look after you.

Benefits

Our customers receive a quality of service and support almost impossible to find elsewhere. I supported a customer in getting this guy banned from StereoNet, I’ve helped many deal with shonky ‘repairers’ and deadbeat sellers, I educate the hi-fi community despite it helping my competitors and I even support people like YouTuber Stephan Fischer, who was sued for pointing out issues with DCS lithium iron batteries.

Reciprocity

I’m happy to support customers and the community with specialist knowledge, advice, support with RF’ed equipment, bookings when I’m full, etc. Goodwill generates goodwill in return, and I appreciate people ‘sending it back’ by engaging ethically and honestly with us and others, leaving factual reviews for good and bad repairers, and contacting us first with work we specialise in.

I’m not suggesting our customers should only use Liquid Audio, but I’d hope they’d at least contact us regarding work they’d like done. I certainly don’t expect them to try to take advantage of my expertise and generosity, steal my time and energy or take work to competitors without contacting us.

Ethics

Unfortunately, a handful of people we’ve helped have dishonestly or disingenuously interacted with me, misled others, engaged competitors, copycats or Hall of Shamers, and even tried to steal from me.

Who knows what drives these sorts of behaviours, but it isn’t a consideration of others. Taking advantage of people and failing to return their support neither aligns with my values and business practices, nor reflects the sort of people I wish to assist.

Liquid Audio is here for good folks who appreciate our help and wish to return the support. That’s something I can get behind!