Expertise

Many people seek expert/specialist assistance via consults because they value expertise and experience over the abundance of opinions offered by people, often with little or no real understanding of what they talking about. Expertise brings many benefits that folks who’ve often invested decades into their craft can deliver, including experience, insight and knowledge unavailable elsewhere.

Get the best advice you can find from Mike, and please, stop quoting forum posts as authorities. Only the guys who actually work, live and breathe this stuff really know.

Jon S

Expectation

I’m always happy to assist people via our consult process. The only thing I need to mention if it isn’t already obvious, is that people don’t expect free visits with doctors, lawyers or accountants and the service I offer here is no different.

Unlike retailers, online forums and other sources, we provide independent, specialist advice free from conflicts of interest and sales pressure. Just like those other specialist consults, this delivers many benefits to those seeking a higher calibre of assistance.

This unique service brings enquiries from visitors around the world. Unfortunately, I can’t answer questions all day without accounting for my time though. People’s ‘quick questions’ often become long conversations adding up to many hours per week. It’s just not possible to both offer the specialist services that people expect from Liquid Audio whilst simultaneously spending hours assisting people for free.

Examples

Example 1: ‘G’ sought technical assistance with his valuable Sansui amplifier. I assisted him, but when I suggested he purchase time to address his follow-up questions, G exploded: “F*** you, I’m not going to pay you … that speaks to how miserable you are.”

Example 2: ‘K’ wanted KD-600 turntable improvement advice after enjoying several long conversations and KD-600 articles. When I suggested purchase a consult, K threatened that he knew “..Someone in the Australian Tax Office”. Ironically, K tried to obtain my help again several years later, hoping I’d forgotten. I haven’t.

Example 3: ‘M’ purchased a 30-minute consult leading to an end-game Accuphase amplifier purchase, but kept asking questions after his consult ended, claiming he’d “paid for 60 minutes but only received 20”. I immediately sent proof of his 30-minute purchase, our 34-minute call and the extra 15 minutes he’d received by email. He’d actually received 50 minutes of assistance yet only paid for 20. This entitled individual blamed me for his brain fade and never even apologised for it. Shame.

Mike … you, of course, are a gem. We are so lucky to have someone as passionate, intelligent, ethical and hardworking in little ol’ Perth.

David H

The Solution

Our pre-paid advisory service solves many problems. Advice seekers pre-purchase customised consults tailored to their needs. Extra time can be added as needed, aligned with our core values of maximum quality, value and minimum wastage.

Pre-payment reduces time/energy/goodwill-draining interactions and instead fosters positive, productive, mutually beneficial exchanges with decent people who respect the time of those assisting them. It dramatically reduces my enquiry volume because many people expect to be paid for their own work and yet don’t want to pay for someone else’s.

Great advice pays for itself of course, saving time and money, and delivering game-changing results and joy for so many savvy customers. Everyone wins!