No, this is not a service we offer.

Many older service manuals are available online, and you don’t need my help to obtain them. Some of my service data, however, comes directly from manufacturers, distributors and other specialist sources, and is unavailable to the public.

Service data is intended for technicians and is provided in confidence, on the understanding that it will not be shared. Put simply, I am not permitted, nor inclined, to share service data, manuals, schematics, etc that are not publicly available.

No sensible professional would risk harming the relationships that allow them access to this critical data, so expecting me to, as Stephan from Germany did after using one of my articles to help him fix his amplifier, is entitled, ungrateful, and stupid.

When I explained to Stephan that I could not supply such data, he told me:

Thanks for nothing.

Stephan, from Germany

I think what Stephan meant to say was more along the lines of:

“Thanks, Mike, for all your hard work and contributions to the hi-fi community. Your article helped me repair my Krell amplifier; I’ll donate to support your work. I understand that you don’t owe me anything, and I appreciate you explaining this to me again, despite already explaining it in the contact form I read and submitted!”

You’re welcome Stephan 🙂