Some considerations for non-local customers

There are a few important considerations for non-local customers before booking equipment with Liquid Audio.

As a general rule, we don’t take many bookings involving shipping, due to our busy local booking schedule.

We generally discourage shipping regular hi-fi equipment due to the significant packing, shipping, and time-and-motion costs, which can render such work unviable.

Fragile items like turntables should rarely be shipped, due to the high risk of damage, and the likelihood of shipping-induced changes to critical tonearm and suspension setup.

Rare and valuable equipment is different for many reasons. Legacy Accuphase and Krell equipment, for example, needs specialist care that few can provide. In these cases, shipping costs are less of a concern.

• Packing, shipping and insurance costs should be determined by the customer and a reputable shipping company, such as our shipping partner Pack & Send.
• Budget shipping services, such as Sendle, Couriers Please, Startrack, Fastway (Aramex), etc., cost less because they are slower and riskier than quality options like FedEx, UPS, etc.
• Equipment should be double-boxed, with separate corner, side, top and bottom protection. Consider palletising especially valuable/heavy amplifiers and turntables.
• Insurance against total loss MUST be utilised in all cases where total loss would be unacceptable.
• Equipment cannot be shipped directly to Liquid Audio without explicit prior arrangement.
• Liquid Audio cannot liaise with customs or pay GST or import taxes.
• Liquid Audio does not get involved in disputes or liaise with sellers/vendors on behalf of our customers.
• Time and motion costs associated with packing/unpacking and transporting equipment must be factored in.
• Shipping to and from Liquid Audio should be scheduled during our business hours. We may be unable to accept goods delivered outside those hours.
• We only ever bill outbound packing and shipping at cost.