Here are a few important considerations for non-local customers.

• Packing, shipping and insurance costs should be determined by a shipping company such as our shipping partner Pack & Send. We do not offer packing or shipping services and are unable to provide quotes for such services.
• Cut-price packing/shipping services such as Sendle, Aus Post, Couriers Please, Startrack, Fastway (Aramex) etc are often associated with slow delivery times and equipment damage and or loss and should be avoided.
• Equipment should be double-boxed, with strong corner, side, top and bottom protection. Heavy amplifiers and other sensitive equipment like valuable turntables should be palletised.
• Insurance against total loss is critical and should be utilised in most instances.
• Packing/unpacking and transporting equipment necessarily incur additional handling time and therefore cost. This must be factored in when sending equipment to us for work.
• Deliveries to and collections from Liquid Audio should occur within our business hours.
• Customers are responsible for all shipping costs to and from Liquid Audio.