Some considerations for non-local customers

There are a few important considerations for non-local customers before booking equipment with Liquid Audio.

We love helping interstate customers, but we don’t take many bookings involving shipping due how busy we are with local customers. The jobs we accept tend to be for more valuable equipment, due to the significant packing, shipping, and other costs involved.

Fragile items like turntables should rarely be shipped due to the high risk of damage, need for especially complex and therefore expensive packaging, and the likelihood of shipping-induced changes to critical tonearm and suspension setup.

Rare and more valuable equipment is different for many reasons. Legacy Accuphase and Krell equipment, for example, needs specialist care that few can provide. Shipping costs are less of a concern in these cases due to the inherent value of the equipment concerned.

• Packing, shipping and insurance costs should be determined by the customer and a reputable shipping company, such as our shipping partner Pack & Send.
• Budget shipping services, such as Sendle, Couriers Please, Startrack, Fastway (Aramex), etc., cost less because they are slower and riskier than quality options like FedEx, UPS, etc.
• Equipment should be double-boxed, with customer corner, side, top and bottom protection, and should only be packed by those who understand what this is and can provide it.
• Especially valuable/heavy amplifiers and turntables should be palletised.
• Insurance against total loss MUST be utilised in all cases where total loss would be unacceptable.
• Equipment cannot be shipped directly to Liquid Audio without explicit prior arrangement in writing.
• Liquid Audio cannot liaise with customs or pay GST or import taxes for customers who have not considered this.
• Liquid Audio does not intervene in disputes between customers and sellers/vendors.
• Shipping to and from Liquid Audio should be scheduled during our business hours. We are unable to accept goods delivered outside those hours.
• We bill outbound packing and shipping at cost, including any time/costs incurred by us in relation to packing, transport and shipping.