Here are a few important considerations for non-local customers.

• Packing, shipping and insurance costs should be determined by a shipping company such as our shipping partner Pack & Send.
• Budget shipping services, such as Sendle, Couriers Please, Startrack, and Fastway (Aramex), are often slow and suffer higher rates of damage and/or loss.
• Equipment should be double-boxed, with corner, side, top and bottom protection. Heavy amplifiers and other sensitive equipment, like valuable turntables, should be palletised.
• Insurance against total loss should be utilised in all cases where total loss would be a problem.
• Newly purchased equipment cannot be shipped directly to Liquid Audio without explicit prior arrangement. In all other cases, shipment should be made to the purchaser’s address.
• Liquid Audio is not responsible for paying GST or taxes or liaising with shipping companies.
• Liquid Audio does not liaise with sellers that customers have purchased equipment from; this is the responsibility of the customer.
• Packing/unpacking and transporting equipment will incur handling time and, therefore, cost.
• Delivery to and collection from Liquid Audio must take place during our business hours. Deliveries arranged when we are closed or on holiday are not secure and may not be accepted.
• Customers are responsible for packing and shipping costs to and from Liquid Audio.

As always, check or comprehensive terms for all the relevant information.