Here are a few important considerations for non-local customers.

• Packing, shipping and insurance costs should be calculated by a shipping company such as our excellent shipping partner. We do not offer packing or shipping services and are unable to provide accurate cost estimates for such services. We may be able to suggest ballpark numbers based on experience though.
• Cut-price packing/shipping services frequently contribute to or cause equipment damage loss and should be avoided.
• Equipment should be double-boxed, with impact-absorbent corner, side, top and bottom protection. Heavy amplifiers and other sensitive equipment like valuable turntables should be palletised.
• Insurance against total loss is a vital consideration and should be in place in most instances.
• Our business packing and shipping partner is Pack and Send. We do not use Sendle, Aus Post, Couriers Please, Startrack, Fastway (Aramex) etc, because we want equipment to arrive quickly and intact!
• Packing/unpacking and transporting equipment necessarily incur additional handling time and therefore cost. This must be factored in when sending equipment to us for work.
• Deliveries to and collections from Liquid Audio should occur within our business hours wherever possible.
• Customers are responsible for all shipping costs to and from Liquid Audio unless otherwise stated.