In most cases, unfortunately, I cannot.

I like to minimise pain, for everyone. One way I’ve found to do that is by NOT trying to guide people through complex technical work remotely. Please don’t take this the wrong way as I am simply stating something that all who work in technical fields understand. If you’ve ever tried to help Grandma fix her computer over the phone, you’ll know exactly what I am talking about!

There are three broad reasons I prefer to work hands-on:

1. I don’t want to guide anyone into a situation where, because they lack the necessary experience/parts/skill, they hurt themselves or their equipment. Attempting to explain concepts, assess/describe/measure parts, detail how to obtain parts I obtain commercially from non-commercial suppliers, how to use test and measurement equipment that most don’t own etc is frustrating, time-consuming and simply not sensible in most cases.
2. Most equipment owners who attempt to DIY complex electronic repair and overhaul work lack the requisite equipment, knowledge and skill to undertake such work and, in my experience, typically do more harm than good and add problems rather than solve them.
3. I need to safeguard my IP, procedures, techniques, and solutions, many of which I’ve created/developed from scratch. My work is copied, almost always without remuneration or attribution. Whilst most use my assistance for personal equipment, some who contact me are repairers masquerading as equipment owners and leverage my assistance for commercial gain. This is naturally something I am keen to limit!

I encourage local, hands-on specialist assistance as the best option for most people in most cases, assuming that such skilled local experts exist of course. For those needing assistance who cannot bring equipment to me and cannot find any local specialist help, our advisory service may be able to help, but I make no promises. You are welcome to ask, of course!