No, I don’t get involved in repairs I’ve not been formally engaged to undertake. 

We don’t offer remote technical assistance; read this FAQ for more about why. For a quick quiz, is it because I don’t like helping people, or because:

1. I already help via more words, articles, videos and hi-fi repair contributions over 15 years than almost any other source.
2. Remotely assisting people with equipment I haven’t inspected or diagnosed is counterintuitive and not a service we offer.
3. My work is widely copied, often for others’ commercial gain, and without acknowledgement or remuneration.
4. “Can you tell my technician?” is often code for “Can you tell me, and I’m the technician”, which is dishonest.
5. All of the above.

If you answered e) all of the above, you are, of course, correct.

In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians or store owners trying to steal my help/time/expertise by misrepresenting their situation and getting my help for free. That’s not how this works.

I get nothing from these disingenuos interactions, so helping people who ask this, and the related “Can you help me fix my equipment“, is not high on my list of priorities when I have a workshop full of customer equipment to repair. It’s nothing personal, it’s just a simple business consideration.