No, I don’t get involved in repairs I’ve not been engaged/paid to undertake. 

Read this FAQ for more about why, but here are the key reasons:

1. My site already assists via more hi-fi repair contributions than most other reputable sources.
2. Remotely assisting with equipment I haven’t personally inspected and diagnosed is not a service we offer.
3. My work is copied, often for commercial gain, without acknowledgement or remuneration.
4. “Can you tell my technician?” is often code for “Can you tell me, and I’m the technician”, relating to point 3.
5. Bottom line: it’s not my job to help other repairers.

In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians or store owners trying to steal my help/time/expertise by misrepresenting their situation and getting my help for free. That’s not how this works.

I get nothing from these interactions, so helping people who ask this, and the related “Can you help me fix my equipment?“, is not high on my list of priorities when I have a workshop full of customer equipment to repair. It’s nothing personal, it’s just a simple business consideration.