No, despite many requests, I don’t get involved when I’ve not been formally engaged to repair a piece of equipment. 

We don’t offer remote technical assistance; read this FAQ for more on why. Some assume this is because I don’t like helping people, but could there be another reason? Let’s do a quick quiz. Is it because I don’t like helping people, or because:

1. I already help in a broad sense via more words, articles, videos and hi-fi repair contributions over 15 years than most other reputable sources.
2. Remotely assisting people with equipment I haven’t physically inspected or diagnosed makes no sense and is not a service we offer.
3. My work is widely copied for commercial gain without attribution or remuneration and I’m not keen to add to that.
4. “Can you tell my technician” is often code for “Can you tell me and I AM the technician” – and feels rather disingenuous.
5. All of the above.

If you answered e) all of the above, you are correct!

In all seriousness, I’ve lost track of how many times people have told me “their technician” asked them to contact me, only to discover that these enquirers are technicians or store owners trying to make a quick buck with my help.

I get nothing from these interactions, so helping people who ask this and the related “Can you help me fix my equipment“, who frequently attempt to misuse our advisory service is not high on my list of priorities. It’s nothing personal, it’s a simple business and practical consideration.