In most cases, no.
I like to minimise pain and one way I’ve found to do that is by NOT trying to guide people through complex technical work that I’m not otherwise involved in or engaged to repair. I’ve answered a related FAQ: “Can you tell my technician what parts to use?” so have a read of that one, too.
This answer is something that all who work in technical fields understand well. If you’ve ever tried to help Grandma fix her computer by email or phone, you’ll know exactly what I am talking about!
There are four reasons I prefer to work hands-on:
- I don’t want to guide anyone into a situation where they hurt themselves or their equipment. Attempting to describe concepts/processes, assess/describe/measure parts, and use test and measurement equipment while keeping someone who may not understand the dangers of electronics safe is simply not sensible.
- Most equipment owners lack the equipment, knowledge, parts and skills needed to undertake electronic work, guided or otherwise. Much better to take it to a skilled professional.
- People often don’t realise that electronics repair can be time-consuming and expensive and it is often MORE time-consuming and expensive when done remotely. Someone has to pay for that and it ain’t gonna be me!
- I must safeguard my IP, techniques, and proprietary solutions, many of which I’ve developed from scratch. My work is heavily copied without attribution or remuneration and often for commercial gain.
I encourage local, hands-on specialist assistance as the best option for most people in most cases, assuming that such skilled local experts exist. For those needing assistance who cannot bring equipment to me and cannot find any local specialist help, our advisory service may be able to help. I make no promises but you are very welcome to ask!
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