Very important!

Loyalty, honesty and integrity are values that power Liquid Audio and I stand by my customers, friends, and all who support my business.

Support

I supported a customer in getting this guy banned from StereoNet. I’ve helped many deal with shonky ‘repairers’, RF’d gear and deadbeat sellers. I repair ‘unrepairable’ equipment, educate and support the hi-fi community and help raise repair standards, with 15 years and 650,000+ words of contributions. I even support people like YouTuber Stephan Fischer, who was sued for pointing out issues with DCS lithium batteries.

Reciprocity

Naturally, with doing all that for customers and the community, I appreciate people returning the goodwill and support via recommendations, reviews, and bookings, particularly for equipment we specialise in; that’s how healthy relationships work.

Unfortunately, a few who’ve benefited most from my assistance have chosen to disingenuously interact with me, mislead me and others, and use my expertise to engage competitors or Hall of Shamers for equipment I’ve assisted them with or am even responsible for them acquiring.

1%

If you view this as scummy, you’re not alone. I wrote about the 1% of problematic enquirers precipitating operational changes here a few years ago, and received overwhelming community support. I think everyone knows the feeling of being taken advantage of.

To protect my valuable time and energy, we identify and then avoid these folks. Those who support Liquid Audio are cherished as much as the equipment we care for. Folks who abuse the friendship are not!