That depends on the circumstances.

Properly installing and setting up a cartridge with the right hardware and precisely calibrating overhang, azimuth, tracking force, anti-skate, VTA, arm lifter position and height using the correct tools is not a 5-minute job. It can take significant time with a complex deck/installation, and doing this work correctly requires time and expertise.

The idea proffered by retailers that they fit cartridges for customers and include this in the cost stems from the larger quantities retailers purchase, allowing them greater margins, and the general lack of time and precision in setting things up, saving money on the installation. I’ve lost track of the number of turntables I’ve corrected after being set up by major retailers.

We cannot fit and precision align all cartridges or customer-supplied cartridges for free, as doing so would lose money, and that’s not sensible. Here is what we offer, though:

• Free precision installation and alignment of cartridges we supply, with an RRP of $300 or more, when you book your deck for routine service. We absorb the cost of the installation and alignment, giving customers a better deal and encouraging the precision fitment of better cartridges.
• For customers requiring cartridge fitment only, we offer free fitment of cartridges with an RRP of $750 or more.

Either way, customers receive a precision alignment and an opportunity to have their deck carefully inspected and precisely serviced and adjusted if they so wish, something that may never have been done before.