Expertise

People seek expertise because it yields many benefits. The professionals offering it often have decades of experience, allowing recipients to leverage knowledge and insight unavailable anywhere else.

Get the best advice you can find from Mike, and please, stop quoting forum posts as authorities. Only the guys who actually work, live and breathe this stuff really know.

Jon S

Alternatives like forums, friends and neighbours often deliver valueless opinions and misinformation. Rather than save money, this kind of ‘assistance’ wastes time and money and contributes to people becoming disillusioned with the hobby.

Expectation

I’m always happy to assist people and customers always get bonus information on every visit. The only thing I need people to understand is that for specialist service providers like Liquid Audio, doctors, lawyers, etc, time and expertise are how we generate income, and therefore time must be accounted for.

Unlike retailers, forums and other sources, we’re not trying to sell products or justify having purchased them. We provide specialist advice, free from conflicts of interest and sales pressure and deliver many benefits to those seeking a much higher calibre of assistance.

This advantage brings many enquiries from around the world. However, ‘quick questions’ often become long conversations adding up to many hours per week, and it’s not possible to give all that time away, unfortunately.

Examples

Example 1: ‘G’ sought technical assistance with his valuable Sansui amplifier. I provided assistance, but when I suggested he purchase time to discuss his follow-up questions, G exploded: “F*** you, I’m not going to pay you … that speaks to how miserable you are.” One of us is miserable…

Example 2: ‘K’ wanted KD-600 turntable improvement advice after enjoying several long conversations and KD-600 articles. When I suggested he purchase a consult, K threatened that he knew “Someone in the Australian Tax Office”. Ironically, K tried to obtain my help again several years later, hoping I’d forgotten. I haven’t.

Example 3: ‘M’ purchased a 30-minute consult leading to an end-game Accuphase amplifier purchase. Unfortunately, he then had a brain fade and claimed he’d “paid for 60 minutes but only received 20”. I sent proof of his 30-minute purchase and the 50 minutes of assistance I provided. Apology? Thanks? Of course not!

In each of these examples, a selfish individual felt entitled to my time and energy for free and had no respect for basic manners or boundaries. I’m not here for people like this.

Mike … you, of course, are a gem. We are so lucky to have someone as passionate, intelligent, ethical and hardworking in little ol’ Perth.

David H

Fair Trade

Our pre-paid advisory service solves many problems. Advice seekers pre-purchase customised consults tailored to their needs. Extra time can be added as needed, aligned with our core values of maximum quality, value and minimum wastage.

This design reduces time/energy/goodwill-draining interactions and instead fosters positive, productive, mutually beneficial exchanges with decent people. Expert advice pays for itself, of course, saving time and money, and delivering game-changing results for savvy customers.