Can I visit outside your business hours?

No, please don’t do that!

I occasionally encounter people who assume that I am available 24/7, rather than the business hours listed on my site.

I’ve had people roll up here early on a Sunday morning, late at night and I get calls and messages at all hours from people here and in other countries. I’ve even specifically asked people not to arrive before I open only to have them arrive an hour before I open anyway. Seriously, this happens!

I am only available during my business hours, advertised on the home and contact pages, in my Google business listing and right here:

Owner:Mike Fitzpatrick
BSc(Hons) GDipEd(Sc) UWA
Location:Carine, Western Australia
Specialty:Service, repair & restoration of classic hi-fi stereo equipment
Focus:Integrated/pre/power amplifiers, turntables, CD players/DACs, tuners, cassette decks
Open:Tuesday – Friday, 10 am – 5 pm
Saturday, 10 am – 1 pm, Perth time
Bookings:By appointment
Phone:(+61) 0439 690 436
(for voice calls, no SMS messages please!)

From a business owner’s perspective, boundaries like business hours and appointments are critically important. Calls outside my business hours are diverted to voicemail so that’s no problem, but arriving out of hours without an appointment is like visiting a closed shop and expecting to go shopping – pointless!

Many thanks for your understanding.


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