Can you alter my equipment condition report to make it more favourable?

No.

Liquid Audio’s inspection and equipment condition reports are objective assessments based on factual details and trusted Australia-wide for this very reason. Whilst receiving bad news may be disappointing, we report the facts truthfully, something anyone viewing our reports expects.

Customers engage Liquid Audio to write reports before or after an equipment purchase, for insurance purposes, when equipment is perhaps not as described or damaged, and when preparing equipment for sale. Often, I’m able to deliver good news. Occasionally, I find things that are not so good.

Rarely, I’m asked to scrub potentially value-reducing observations, thereby creating a misleading report. This request, and the expectation that I might even consider it, is a significant problem. Altering a report to hide the condition of a piece of equipment I’ve inspected is not something I will ever do.

In one example, a customer complained that my report on his Thorens turntable would make it harder to sell. He felt he’d been duped by the previous seller and expected me to help him dupe somebody else. I did not, nor will I ever do that.

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