Do customers ever fail to collect and pay for their equipment?

Almost never, it’s just a tiny fraction of one percent.

I’m very lucky in that I have great customers. This, plus the high repair success rate, sensible prices and upfront sensible conversations combine to give me probably the lowest non-payment rate in the industry.

That being said, it’s annoying when it happens because we trust people to do the right thing. Thankfully it’s so rare that I’ve had maybe two in 10+ years. One was a crooked real estate agent, another a guy called John Messina who simply vanished leaving me with his perfectly working turntable which we sold to recoup funds owed.

Does anyone know a John  Messina..?! Get in touch if you do!