Terms

Terms
Table of contents
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Welcome to our terms and conditions.

This page covers our standard operating practices, services, warranty, invoicing, accounts, shipping and more. Our terms and conditions are industry-standard concepts, designed to ensure integrity, transparency and to protect customers and Liquid Audio.

Don’t hesitate to get in touch with any questions.

terms

Accounts & Storage Terms

  1. Customers are responsible for arranging and paying for equipment delivery to and collection from Liquid Audio.
  2. All accounts should be paid, and all equipment collected within seven (7) days of the date of our invoice.
  3. We are not required to store equipment for customers for free after accounts and collections are due. Accounts and equipment are overdue when they remain unpaid/uncollected more than seven (7) days past the date of invoice.
  4. We reserve the right to charge $1 per piece of standard equipment and $2 per piece of large/bulky equipment, per day, to cover storage and administration costs, for overdue accounts and/or equipment.
  5. We reserve the right to dispose of equipment to recover costs, under the Disposal of Uncollected Goods Act, 1970, where an account has not been paid, or where equipment has not been collected, within thirty (30) days of invoice.
  6. We can make special arrangements on a case-by-case basis for customers who are unable to collect equipment or pay their account within the standard 7-day timeframe.

Communication Terms

  1. Readers are welcome to submit comments and questions for publication and engage in discussion where provisions allow, and where dialogue meets normal standards of decency and respectful behaviour.
  2. We reserve the right to moderate or delete comments that do not meet those standards or which may be construed as defamatory, harmful or offensive, at our discretion.
  3. Visitors/readers cannot remove or edit comments/questions once submitted.
  4. Customers may contact Liquid Audio by voice call, email or using the enquiry form on our contact page.
  5. We don’t use SMS, WhatsApp or other text messaging services for customer communication.
  1. No part of this website may be reproduced, distributed, or transmitted in any form without prior written permission of the copyright owner.
  2. The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.
  3. The copyright owner (Liquid Mike) may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes.
  4. We may change these terms of use. Check before reusing any content from this website.

Estimates Terms

  1. Due to the complex nature of older electronics and many variables relating to condition, faults and service history, Liquid Audio provides work estimates rather than quotes.
  2. A standard minimum billable amount of $95 per piece of equipment applies.
  3. Estimates generally cannot be provided before a piece has been inspected and any issues diagnosed.
  4. Estimates are generally incorporated into the work cost and not separately charged, except where they are requested as a standalone assessment for insurance purposes or where Liquid Audio declines to undertake further work for any reason.

Sales Terms

  1. All sales are final, and refunds are generally not possible, except where items fail to meet their description.
  2. Items for sale may be reserved with a 20% non-refundable deposit.
  3. Payment is accepted by cash, card or EFT, with collection possible once payment has cleared.
  4. Equipment sold as-is has no warranty implied or granted and refunds on such pieces are not possible.

Service Terms

  1. All work is billable, regardless of type or outcome.
  2. We reserve the right to document our work on customer equipment.
  3. We are not responsible for the condition, wear, modifications, faults or issues with equipment brought to us.
  4. A standard minimum billable amount of $95 per piece of equipment and $150 per hour applies to all equipment we cater for.
  5. Work of up to three (3) hours per standard piece of equipment and four (4) hours per complex piece of equipment is normally undertaken without additional customer consultation.
  6. Due to potential unknowns and variables, estimates can generally only be provided after we’ve completed an inspection and technical assessment/diagnosis.
  7. We reserve the right to decline equipment that is damaged, in poor condition or where we determine that repair may not be viable/sensible/reasonably effected.
  8. Estimates are non-binding and based on projected costs at the time of engagement. Completion times are not part of our estimates.

Shipping Terms

  1. Customers are responsible for all shipping costs to and from our premises.
  2. We will attempt to reuse supplied packing materials, but if these materials are unsuitable, we will engage a shipping agent to arrange packing.
  3. We recommend that all equipment be insured against damage and total loss.
  4. We are not liable for any damages incurred during shipping or transport to or from our place of business.

Warranty Terms

  1. Work undertaken and parts installed by Liquid Audio are warranted to be fit for purpose and free from defects for a period of 90 days from the invoiced date.
  2. We are typically working with old equipment, so this warranty does not cover:
    1. extant parts (parts we have not replaced)
    2. faults outside of our scope of work
    3. issues that did not appear during testing
    4. damage caused by shipping, transport, abuse, misuse
    5. other factors beyond our control, such as corrosion, poor condition or user error
  3. Warranty remediation will be effected by Liquid Audio and include any additional parts and labour reasonably required to resolve an issue.
  4. Warranty claims and associated equipment must be presented to us within the 90-day warranty period.
  5. Equipment sold by us is warranted to be free from defects for 90 days unless otherwise stated.
  6. The sold equipment warranty does not cover malfunction or failure caused by damage, misuse or abuse.
  7. Warranties are non-transferable and do not cover packing, shipping, transport or other costs.
  8. Tampering, disassembly, intervention by entities other than Liquid Audio, or failure to comply with operating instructions, voids the warranty.

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