Terms

Terms
Contents:

Welcome to our Terms of Service

This page covers our standard operating practices, services, warranty, invoicing, accounts, shipping and more. It’s what you might call the ‘fine print’, and all fair and routine stuff, designed to ensure transparency and protect everyone.

Problems only occur when people don’t understand the terms and conditions or try to change them retrospectively. Don’t hesitate to get in touch if you have any questions, BEFORE doing business with us.

Most importantly, individuals who disagree with any of these terms and conditions are encouraged to seek assistance from businesses that may better suit their needs 🙂

terms

Sales Terms

  1. All sales are final, refunds due to a change of mind are generally not possible.
  2. Items for sale may be reserved via a 20% non-refundable deposit.
  3. Payment is accepted by cash, card or EFT, with collection possible once payment has cleared.
  4. Equipment sold as-is and without warranty, has no warranty.
  5. Sales terms will be confirmed for all sales, without exception.

Service Terms

  1. All work is billable, regardless of type or outcome.
  2. Work is carried out in good faith and using industry best practices.
  3. We reserve the right to document work on customer equipment.
  4. Parts and workmanship meeting or exceeding original manufacturer specifications will be used wherever possible.
  5. We are not responsible for the condition, wear, previous work, modifications, faults or issues associated with customer equipment.
  6. A standard minimum billable amount of $95 per piece of equipment applies.
  7. Work of up to three (3) hours per unit for standard equipment and four (4) hours per unit for more complex equipment is normally undertaken without further consultation.
  8. Estimates generally cannot be provided before inspection.
  9. We reserve the right to decline equipment that is damaged, in poor condition or where repair may not be viable.
  10. Estimates are non-binding and based on projected costs at the time of engagement.
  11. We do not offer completion times or work to deadlines, unless otherwise agreed.

Warranty Terms

  1. Work undertaken by Liquid Audio is warranted to be free from defects for 90 days from the date of invoice.
  2. The warranty covers installed parts and work undertaken. It does not cover pre-existing faults we did not rectify, faults outside of our scope of work or faults caused by shipping, transport, abuse, misuse, or factors beyond our control, such as corrosion, user error or the failure of existing parts.
  3. Equipment sold by us is warranted to be free from defects for 90 days unless otherwise stated.
  4. Warranty claims must be brought to our attention, and equipment presented to us within the warranty period.
  5. Warranties are non-transferable and do not cover packing, shipping, transport or other costs incurred.
  6. Warranties do not cover defects, malfunctions or failures caused by damage or abuse.
  7. Tampering, disassembly, intervention by entities other than Liquid Audio, or failure to comply with operating instructions, voids the warranty.

Accounts & Collection Terms

  1. The customer is responsible for arranging delivery of equipment to us and collection from us, unless we have agreed to arrange shipping.
  2. It is a condition of our accepting your product for repair that the product is subject to the provisions of the Disposal of Uncollected Goods Act, 1970, which confer on us a right of sale exercisable in certain circumstances.
  3. Where accounts have not been paid within seven (7) days of the invoice date, or equipment has not been collected, we reserve the right to charge $1 per unit, per day for storage and administration.
  4. Where an account has not been paid within 30 days, and/or equipment has not been collected, we reserve the right to dispose of the equipment to recover costs, under the Disposal of Uncollected Goods Act, 1970.

Shipping Terms

  1. We will attempt to re-use any supplied packing materials.
  2. If supplied materials are unsuitable, we will engage a shipping agent to arrange packing, with costs payable by the customer.
  3. We recommend that equipment be insured against damage and total loss.
  4. We are not liable for any damages incurred during shipping or transport to or from our place of business.
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