Welcome to our Terms of Service

This page covers our standard operating practices, services, warranty, invoicing, accounts, shipping and more. It’s what you might call the ‘fine print’, though it’s all very standard stuff, designed to ensure fairness and transparency, and to protect everyone.

Don’t hesitate to get in touch if you have any questions.

Sales Terms

1. All sales are final, refunds due to a change of mind are generally not possible.
2. Items for sale may be held for up to 7 days, via prepayment of a 20% non-refundable deposit.
3. Payment may be made by cash, card or EFT, with collection possible once payment has cleared.
4. Most items sold via our store are covered by a 3-month warranty.
5. Local sales are preferred but we can arrange packing/shipping at the buyer’s expense on certain items via our shipping partner Pack and Send.

Services Terms

1. Work is carried out in good faith and with the goal of providing the very best care for classic hi-fi equipment.
2. Parts and workmanship meeting or exceeding original manufacturer specifications will be undertaken wherever possible.
3. Repairs and re-work are undertaken using industry best practices.
4. We are not responsible for the condition, wear, previous work, modifications, faults or issues associated with equipment brought to us.
5. We reserve the right to document work on customer equipment.
6. A standard minimum billable amount of $95 per piece of equipment applies.
7. Work of up to three hours per piece of equipment is normally undertaken without further consultation, to streamline the completion of routine maintenance.
8. Estimates generally cannot be provided before inspection, because the condition, nature and extent of fault/s and parts required to repair and piece of equipment cannot be known before that equipment has been assessed.
9. We reserve the right to decline work where equipment is damaged, in poor condition or where repair may not be viable.
10. Estimates are non-binding and based on projected costs at the time of engagement.
11. Completion times and deadlines are not part of our terms unless otherwise stated.

Warranty Terms

1. Work undertaken by Liquid Audio is warranted to be free from defects for 90 days from the date of invoice.
2. The warranty does not cover faults unrelated to or outside of our original scope of work or caused by others, shipping, transport, abuse, misuse, or factors that could reasonably be considered beyond our control, such as corrosion, equipment incompatibility, user error or the failure of extant parts.
3. Equipment sold by us is warranted to be free from defects for 90 days unless otherwise noted.
4. Warranty claims must be brought to our attention and equipment presented to us for investigation within the warranty period.
5. Warranties are non-transferable and do not cover shipping/transport costs.
6. Warranties do not cover defects, malfunctions or failures caused by damage or abuse.
7. Tampering, disassembly, intervention by entities other than Liquid Audio, or failure to fully comply with operating instructions, void the warranty.

Accounts, Collection & Shipping Terms

1. Accounts are payable on collection by cash, card, Apple Pay, and Google Pay, within seven (7) days of the invoice date.
2. Accounts must be paid and equipment collected within seven (7) days of the invoice date.
3. Where accounts have not been paid on time, or equipment has not been collected, we reserve the right to charge $1 per unit, per day for storage and administration.
4. Where an account has not been paid within 30 days and/or equipment has not been collected, we reserve the right to sell the equipment to recover costs, under the Disposal of Uncollected Goods Act, 1970.
5. We will attempt to re-use any supplied packing materials but if supplied materials are unsuitable, we will engage a shipping agent and/or supply and charge for suitable packing materials/time. All costs incurred are payable by the customer.
6. We recommend that equipment always be insured against damage or total loss.
7. We are not liable for any damages incurred during shipping or transport to or from our place of business.