Generally just as much as necessary to complete the work you’ve asked us to do, and no more.

A visit to Liquid Audio always delivers exceptional results and value. This hard-earned reputation for excellence, appreciated by thousands of happy customers, partly accounts for our almost always being fully booked with work from around Australia.

That a very small, Perth-based specialist is inundated with work from interstate and overseas, despite the added costs of shipping it here, speaks volumes. The hi-fi community trusts Liquid Audio, something I’m especially proud of and that you can read about, elsewhere.

Pricing

Sensible charges and a professional approach mean we cater for a wide range of customers and equipment.

Routine maintenance of up to 3 hours (4 hours for complex pieces) generally proceeds automatically, minimising wasted time and streamlining work customers want completed.

Estimates are provided wherever possible, once we’ve diagnosed faults and assessed the scope of work — more in this FAQ.

Budgetary limits can be set before commencement. Half-day blocks can be purchased and stacked for complex jobs requiring deeper investigation and remediation.

Additional considerations for non-local customers can be found here.

Best Practice

• Our mantra: educate, deliver outstanding results, service and value, and do no harm
• Consistency is key: we’ve quietly served the hi-fi community under the same name since 2008 whilst others have changed their business name 3 times in less time.
• We inspect equipment rather than guess about its condition/faults
• We advise where equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion quality, sensible pricing, professionalism and transparency
• We offer fixed workshop rates, Akai or Accuphase, Kenwood or Krell
• We specialise in component-level repair and keep thousands of parts in stock
• We are an independent business receiving no kickbacks, favours etc
• We advocate for improved industry standards
• We build long-term relationships with customers, manufacturers, distributors and colleagues
• We built a unique hi-fi educational resource of over half a million words, 500+ articles and videos
• I have a lifetime involvement in science (a Science honours degree and teaching qualification from one of the world’s great universities) and I love, live and breathe classic hi-fi!

Quality

Businesses prioritising quality, attention to detail and professionalism over undercutting and blind quoting are hard to find. Sadly, shortcuts, cheap/fake parts and poor workmanship commonly accompany such practices and a cheap approach, delivering predictably poor results and devalued/damaged equipment.

As tempting as price-hunting might be, I encourage people to consider the bigger picture and look at ALL reviews. I’m neither concerned with being the fastest, cheapest, nor catering for everyone or all equipment. I’m only interested in delivering the best value for people with equipment we care for.

Mike … you, of course, are a gem. We are so lucky to have someone as passionate, intelligent, ethical and hardworking in little ol’ Perth.

David H

Liquid Audio proudly sets the standard for preserving the beauty, functionality, and originality of classic hi-fi stereo equipment, and delivering benchmark attention to detail, service, and value for discerning customers who appreciate the difference.

This commitment to excellence drives our consistently busy schedule. If it resonates with you, don’t hesitate to get in touch! *

More

Check out these other repair-related FAQs:

• The six steps to fault finding and repair
• Why equipment inspection is critical
• Why some equipment shouldn’t be repaired
• Why we are often fully booked

* It resonates with competitors who’ve been “borrowing” creative and technical ideas for years 😉