Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Maybe, though it really depends on the equipment, the fault and your skills and equipment. You must have realistic expectations though. If you’ve ever tried to help Grandma fix her computer over the phone, you’ll know exactly what I am talking about! Does the person have the right tools, do they have a multimeter and […]
Can you help me fix my equipment without me bringing it to you? Read More »
No, we don’t operate a retail store or sell service parts like belts, integrated circuits, and capacitors directly to the public. We do however stock thousands of electronic parts, belts, cartridges, headshells and turntable mats. We fit these parts as needed when you book your equipment in for service, repair or improvement.
We generally avoid equipment in poor physical condition, damaged by other repairers, heavily modified or equipment that isn’t serviceable. Don’t get me wrong, the challenging jobs can be very rewarding, but we’re not interested in trying to make a silk purse from a sow’s ear or charging you for trying to. These days we filter
You take on some big jobs, are there any you won’t take on? Read More »
This depends on your equipment, what’s wrong with it and how many jobs are in the pipeline. Each job will be done in turn and according to workflow considerations. All jobs are in a queue for attention and some take longer than others to process. Some jobs require parts to be ordered and some suppliers
Yes, we offer pre and post-purchase hi-fi equipment inspections, cartridge inspections and more. A Liquid Audio report can save people hundreds or even thousands of dollars and a great deal of pain. Imagine for example having an expensive amplifier inspected prior to purchase. I find that many hundreds of dollars of work and repairs are
Probably, but this always comes down to what your equipment is and exactly what’s wrong with it. Various factors come into play here, including the make and model, its general condition, fault/s, your budget and so on. Most faults are repairable, but some combinations of equipment/fault/condition may render repairs difficult, or non-viable. Inspection is the
Yes, we offer an industry-standard 3-month warranty on parts and workmanship. In the rare event that you experience an issue related to any of the work we’ve done for you, we will fix it, where it’s viable to do so or refund you where it’s not.
