Why do you need to inspect equipment before providing repair cost estimates?

Because the customers I deal with want accurate, informed assessments and estimates, based on what their equipment needs.

One of Liquid Audio’s foundations is working accurately and avoiding guesswork. What you may not realise is that nobody knows exactly what your particular piece of equipment needs without carefully inspecting and testing it. Some might say they do, but I can assure you they do not.

Every piece of hi-fi equipment is unique. That means a unique service history, fault presentation, condition and so on. What exactly are the faults and their causes? Does it contain work like thiscorrosive glue or strange previous repairs? Many details can only be revealed by inspection.

There are people who provide ‘quotes’ without inspecting hi-fi gear and this is to secure work. These repairers provide low-ball guesstimates they call ‘quotes’ to get your equipment in the door. What happens after that? Well, who knows.

It’s worth mentioning that none of Perth’s respected repairers provides quotes before inspecting equipment.