Unfortunately, I cannot; it is not viable to keep or manage such a waitlist.

I don’t just speak for my business, either; very few small businesses can do this. The simple reason is that there is just one of me, many hundreds of new and returning customers. The logistics of trying to manage a constantly changing waitlist of hundreds of potential bookings and following up with everyone, on top of everything else I do here, are simply not viable.

Answering the constant stream of booking and other enquiries from around Australia and beyond is a significant challenge on its own. Managing many potential future bookings, customer availability, equipment makes/models, people changing their minds, selling equipment, etc, is something else entirely and would require a dedicated admin person.

The solution is our booking process and booking status table. Each enquirer needs only to check once a month, in most cases and as guided by the table. This minimises wasted time for everyone, filters out those who no longer require our services and saves me from hundreds of unnecessary calls and emails that I don’t have time to make.

This method works very well for 98% of new and returning customers, but I realise that it won’t work for everyone, and that’s OK. We do our best, but those for whom this method doesn’t work are welcome to request other technician recommendations.

Feel free to send an enquiry even if we’re full because it gets the ball rolling and may clarify whether a job is viable or something we cater for.