I believe it’s mostly because of our trusted approach and reputation for integrity, professionalism, and great results.

The short answer:

Liquid Audio is an ethical, small business, carefully preserving classic hi-fi stereo equipment, in an industry with many ‘recappers’, shotgun parts replacers and few knowledgeable, passionate and genuinely respected technicians.

People around Australia and further afield tell us how much they appreciate our approach and wish we were nearer. This is both immensely gratifying and provides the short answer to why we’re often fully booked: Thoughtful hi-fi lovers appreciate what we do, how we do it and why, and I thank them for it.

The longer answer, based on customer feedback:

Reputation

I’m truly honoured to assist customers from around Australia and proud to be entrusted with so much beautiful equipment. Some of Perth’s best hi-fi retailers and most discerning customers use and recommend Liquid Audio, and we’ve declined several prestige service partnership offers, preferring to remain small and independent. *

Liquid Audio is respected for what we offer/do: attention to detail, knowledge, professionalism, consumer advocacy, and extensive and widely appreciated contributions to the hi-fi community, as much for what we don’t do. NOT accumulating terrible reviews, court cases, not changing business names multiple times to ‘escape’ them, not routinely destroying equipment, not ranting at unhappy customers, not using low-grade parts or being barely literate, etc, are useful NOT-to-haves!

Authenticity

A reputation like this can’t just be ‘crafted’ though; it must be earned, something we’ve done with hard work, original thinking and dedication to excellence for over 15 years. Not everyone can claim this. I’ve spotted my designs/words/repairs/style in many places over the years, with certain things shamelessly lifted directly from my site.

Some of the most blatant ’emulation’ has occurred locally, and you’ve likely come across various examples without realising it. They say imitation is the sincerest form of flattery, but I’d rather people did their own thing.

Designing and maintaining a large website, handling all the technical work, photography, writing over 650,000 words, editing, and managing the admin —basically, creating and doing everything, without looking to others for ideas—is uniquely challenging, but it’s also uniquely authentic, and something I’m proudest of.

Contribution

As a youngster, I longed for a hi-fi repair specialist with an owner who knew his stuff and deeply cared about proper hi-fi gear, enough to actually create content about it, to benefit others. So, fuelled by my passion for hi-fi, electronics, my unhealthy obsession with detail and love of creating and educating, I tentatively set about creating that business and this website.

Fast-forward 15 years, and I’m amazed to be regularly at capacity, with local and interstate work. Our strong customer engagement and loyalty are signs that people appreciate what we’re doing. This site was visited nearly 400,000 times in 2024 alone, and we have over five million combined views, numbers a large business would be proud of.

Integrity

Most importantly for me, and for most of our customers, this business is founded on honesty and integrity. I will always support customers and deal fairly and honestly with people, even difficult people. Work is never farmed out, as one notorious Perth repairer does. Everything is created, managed and done here, by me, with care and integrity.

Running Liquid Audio as I’ve described means we will always be busy, and I apologise for any delays this may cause. There are just not enough hours in the day to assist everyone. I genuinely appreciate your interest in our services and encourage you to use our booking status table. Don’t hesitate to reach out if you have questions.

* One famous UK brand repair partnership was very tempting!