Thanks for asking, I’m told our reputation, professionalism and trusted approach to working with classic hi-fi equipment are responsible.

It’s also because we are a specialist small business, working methodically and selectively to preserve classic hi-fi stereo equipment, in a small industry, with few genuinely respected players.

Reputation

I’m honoured to assist local, interstate and overseas customers, immensely proud of the hi-fi community’s trust in us, and thrilled to be entrusted with so much lovely hi-fi equipment. Some of Perth’s best hi-fi retailers recommend/use us, and we’ve been offered official service partnerships for several prestige brands, which, thus far, I’ve declined. *

Liquid Audio is respected for our benchmark attention to detail, professionalism, service, and value and for our consumer advocacy and extensive contributions to the hi-fi community. Reputations like this can’t just be created, though; they must be earned. We’ve earned ours through hard work, original thinking, passion, ethics and dedication to excellence since 2009.

We are respected as much for what we don’t do, too. Some technical businesses ironically do awful technical work. Our consumer advocacy outing shonky repairers, and a unique 650,000-word contribution to the hi-fi zeitgeist, have helped tens of thousands. NOT accumulating terrible reviews, court cases, multiple business name changes, destroying cherished equipment, ranting at customers, stealing competitors’ work, spewing nonsense, and having little education or technical knowledge also play an extremely important role!

These factors not only explain why we’re busy but also why our approach is widely emulated. I’ve spotted my designs/words/repairs/style in many places over the years, without acknowledgement, of course. You’ve likely seen various examples without realising it. Creating everything yourself is hard; ask me how I know. Content can be copied, but creativity, honesty, integrity, professionalism and skill cannot. Boom! **

* I possibly should have accepted one famous UK brand repair partnership, but I’ve always preferred to operate independently and not upset colleagues, which this would have done.

** The copycats know who they are.

Difference

I designed Liquid Audio to deliver what many others can’t, because as a teen, I longed for a hi-fi repair business with a skilled, passionate owner who really knew his stuff. There weren’t any. Fuelled by my passion for music, hi-fi, electronics, all things technical and my unhealthy obsession with detail, my goal was to offer just that: an alternative to the lack of flair, skill, passion and professionalism commonplace in the electronics repair space.

It still amazes me that a small Perth-based specialist is inundated with local and interstate work, despite the costs of shipping it here, and without ever advertising. Our high customer engagement and loyalty demonstrate that people appreciate what we’re doing, in line with what I set out to create. This site was visited nearly 400,000 times in 2024, and we have five million views here and on YouTube. These would be serious numbers for a large business, let alone a specialist, one-man operation.

Authenticity and professionalism are important. You’ll NEVER find me ranting at customers or arguing with people online. Nothing is farmed out either, as one notoriously bad Perth repairer does. Everything you see here is done here. I’m proud to have the community’s trust, but we don’t please everyone. The key is not to try.

Best Practice

The following aspects of our approach seem to resonate with people:

• Our mantra: 1) educate, 2) add value, 3) don’t harm
• We’ve served the hi-fi community under the same name since 2008
• We are dedicated to technical excellence
• We inspect equipment rather than guess about its condition/faults
• We advise when equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion ethics, professionalism, quality and value
• Akai or Accuphase, Kenwood or Krell, we care for it
• We specialise in component-level repair
• We advocate for improved industry standards
• We build long-term relationships with customers, manufacturers, etc
• We’ve created a unique, free 650,000+ word, 500+ article and video resource
• I’ve spent a lifetime in science, learning and later working in two of the world’s great universities
• I love, live and breathe electronics, hi-fi and music!

My Apologies!

Doing things differently means we will always be busy, and I apologise for any delays this may cause. I genuinely appreciate your interest in our services and encourage you to use our booking status table. Don’t hesitate to reach out if you have any questions.