A few reasons I think, but I’m told that our reputation, professionalism and trusted approach to working with hi-fi equipment are important.

It’s also because we are a specialist small business, working hard to preserve classic hi-fi stereo equipment, in an industry with few genuinely respected operators. The bottom line, for time-poor visitors: I’m fortunate to have wonderful customers who appreciate the unique way we do things.

Reputation

I’m honoured to assist customers Australia-wide and beyond, incredibly proud to have the hi-fi community’s respect, and thrilled to be entrusted with so much beautiful hi-fi equipment. Some of Perth’s best hi-fi retailers recommend/use Liquid Audio. We’ve also been offered several service partnerships for prestige brands, which I’ve so far declined. *

Liquid Audio is widely respected for attention to detail, professionalism, service, value-for-money, consumer advocacy and contributions to the hi-fi community. A reputation like this can’t just be ‘crafted’ though; it must be earned, which we’ve done with hard work, original thinking, professionalism and dedication to excellence since 2009.

We are respected as much for what we don’t do. Our consumer advocacy outing businesses doing terrible work has saved many. NOT accumulating terrible reviews, court cases, multiple business name changes, a long list of destroyed equipment, not screaming at or filming customers, stealing ideas, spewing utter nonsense, and having little education or technical skill certainly helps Liquid Audio stand out! Harsh? Actually, no, we are probably being far too polite here.

Our successful approach is, unsurprisingly, often emulated. I’ve spotted my designs/words/repairs/style in many places over the years. Some of the most egregious copying happens here, and you’ve likely seen various examples without realising it. Creating and doing everything yourself is hard, but it delivers an authenticity that is not copiable, by its nature. **

* With the benefit of hindsight, I possibly should have accepted one famous UK brand repair partnership.

** The copycats know who they are, as does the Wayback Machine 😉

Difference

I designed Liquid Audio to deliver what many others couldn’t. As a youngster, I longed for a hi-fi repair business with a skilled, passionate owner who knew his stuff, but there weren’t any. Fuelled by my passion for music, hi-fi, electronics, all things technical and my unhealthy obsession with detail, my goal was to create a specialist business with the flair, skill, passion and professionalism so often missing in the electronics repair space.

It amazes me that my tiny Perth-based specialist business is overflowing with local and interstate work, despite the costs of shipping it here, and with no advertising or paid ‘reviews’. This high customer engagement and loyalty demonstrate that people appreciate what we’re doing. This site was visited nearly 400,000 times in 2024, and we have five million views here and on YouTube. These would be great numbers for a large business, let alone a one-man operation!

Authenticity, integrity and professionalism are key. You’ll NEVER find me ranting at customers or arguing with people online. Nothing is ever farmed out, as one notoriously bad Perth repairer does. Everything you see here, including this website, is created and done here by me.

We don’t please everyone, of course, but this is confirmation that we are on the right track. I would never want customers who didn’t value our approach or understand how they’d been helped.

Best Practice

• Our mantra: create, inform, add value, never harm
• We are dedicated to technical excellence
• We inspect equipment rather than guess its condition/faults
• We advise when equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion integrity, professionalism, quality and value
• We care only for hi-fi stereo equipment – no toasters, mixers, VCRs
• We have fixed rates for Akai and Accuphase to Kenwood and Krell
• We specialise in component-level circuit board repair
• We advocate for improved industry standards and outing of crooks
• We build long-term relationships with customers, distributors and manufacturers
• We created a unique, free 650,000+ word, 500+ article and video resource
• This business is powered by a lifetime in science and a deep love of electronics, hi-fi, music

Doing things differently means we will always be busy, and I apologise for any delays this may cause. I genuinely appreciate your interest in our services and encourage you to use our booking status table. Don’t hesitate to reach out if you have questions.