Customers tell me it’s because of our reputation, professionalism and trusted approach to working with classic hi-fi equipment.

Liquid Audio specialises in preserving and rejuvenating classic hi-fi stereo equipment and delivering benchmark attention to detail, service, and value for discerning customers.

Reputation

Reputations can’t just be ‘crafted’; they must be earned, and that’s not easy. Our widely respected reputation for excellence results from hard work, original thinking, ethical practices and attention to detail. It is assisted by the fact that many other businesses don’t do this technically challenging (or even very simple) work well.

Our consumer advocacy in weeding out shonky repairers plays a part, as do 15 years of original contributions to the hi-fi zeitgeist. Not changing business names multiple times because of court cases and bad reviews can’t hurt either. These factors primarily explain our busy booking schedule. Perhaps this is why our approach is so widely emulated!

Over the years, I’ve spotted elements of my design/ideas/words/repairs in many places, ‘borrowed’ without acknowledgement or thanks. Many have leveraged articles that have almost singlehandedly raised awareness about certain makes, models and repairs for their business purposes. This is not how I do things, but it is indicative of the lack of creativity and originality in this space.

I don’t know if I should be annoyed or flattered, but I’m honoured to assist Australian and international customers, incredibly proud of the hi-fi community’s trust for Liquid Audio, aware of being emulated and thrilled to be entrusted with so much lovely hi-fi equipment. I apologise for any delays being so busy may cause. *

* Kids copied my work at school, and it was lame then! The only funny part is that those still doing it are no doubt also reading this 🙂

Difference

Liquid Audio differs in that I designed it to deliver what many others can’t. Fuelled by my passion for music, hi-fi, electronics and all things technical and my obsession with detail, my goal was to offer an alternative to the rather lacklustre approach, lack of professionalism and poor knowledge commonplace in the consumer hi-fi repair space.

Our busy schedule demonstrates success in meeting this goal, though it still amazes me that a small Perth-based specialist is inundated with local and interstate work, despite the costs of shipping and without advertising. Our high customer engagement and loyalty show that people appreciate the hard work, genuine love of hi-fi equipment, dedication to technical excellence, and sincere desire to improve standards.

For perspective, this site was visited nearly 400,000 times in 2024 alone, and we have almost five million views here and on YouTube. These are serious numbers for any business, let alone a one-man operation. Authenticity and professionalism are important here, and you’ll NEVER find me copying, ranting at customers or arguing with people online. Nothing is farmed out either, as one notoriously bad Perth repairer does.

Liquid Audio is truly different, a quick look around here tells you that, that I’m so proud that good people in the hi-fi community trust my business. Don’t think we please everyone, though, or that everyone understands our approach. The key is to focus on doing good work, this naturally brings appreciative customers.

Best Practice

The following aspects of our approach seem to resonate with people:

• Our mantra: 1) educate, 2) add value, 3) don’t harm
• We’ve served the hi-fi community under the same name since 2008
• We are dedicated to technical excellence
• We inspect equipment rather than guess about its condition/faults
• We advise where equipment is damaged or not viable to repair
• We recycle dead hi-fi equipment to be enjoyed again by others
• We champion ethics, professionalism, quality and value
• Akai or Accuphase, Kenwood or Krell, we have one fixed rate
• We specialise in component-level repair
• We advocate for improved industry standards
• We develop long-term relationships with customers, manufacturers, etc
• We’ve created a unique, free half-million-word, 500+ articles and videos resource here
• I’ve spent a lifetime in science, have an honours degree in Science and a post-graduate science teaching qualification from one of the world’s great universities.
• I love, live and breathe electronics, hi-fi and music!

Bottom Line

Doing things differently means we will always be busy, and I apologise if we are fully booked. I genuinely appreciate your interest in our services and encourage you to use our booking status table to assist. Don’t hesitate to reach out to get the ball rolling.