Customers tell me they book equipment with Liquid Audio because of our trust, integrity, professionalism, and results.

Liquid Audio is a quality-first, specialist small business that has quietly become one of the most trusted and respected here in WA, and beyond, to the amazement of some, including me! We’ve achieved that by delivering the expertise, passion, professionalism, service, and results that discerning customers value.

To be fair, our industry contains many poorly educated, poorly skilled ‘recappers’ and shotgun parts replacers who “don’t repair things, only replace parts”, helping make skilled professionals stand out even more. Either way, I’m immensely proud of our reputation and the trust customers, manufacturers, and the hi-fi community have in us 🙂

Reputation

Liquid Audio combines my passions for electronics, hi-fi, and music with two university science qualifications, 15 years teaching science, 5 years at Curtin University, a pathological attention to detail and an aptitude for technical work. In the context of repairing hi-fi electronics, this turns out to be a unique and valuable skill-set, though it took me many years to appreciate this, and some doubted me. Not any more!

Despite our modest size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. Our reputation allows me to work closely with well-known manufacturers, and has earned us several official service partnership offers I’ve declined, and one from Plinius that I happily accepted.

Our reputation stems from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years, ongoing contributions to the hi-fi community and consistently great results…

…And what we don’t: unprofessionalism, unrealistic assessments and promises, poor reviews, review-erasing business name changes, cheap parts, poor results, poor communication, knowledge and skills, fake qualifications, silly ‘guru‘ and multi-decade-because-multi-people experience proclamations, court cases and confiscated vehicles.

Authenticity

A reputation like ours must, of course, be earned, something we’ve done through hard work, original thinking, and dedication to excellence since 2010. Many lack that creativity and work ethic and avoid the effort by copying others. Whilst it would be nice to receive thanks from the various local businesses that have copied me, we must, at least, accept that imitation is the sincerest form of flattery.

Designing, building, and maintaining a half-million-word website, handling all the technical work, inventory, photography, content creation, editing, admin, backend, and replying to every enquiry is uniquely challenging and authentic. This can’t be copied.

Education

As a young hi-fi nerd, I always lamented the lack of in-depth sources of hi-fi information. There was no internet, few people to speak to, and lots of magazines filled with puff pieces about sometimes suspiciously average gear, just like today. One thing I wanted to create with Liquid Audio was a resource packed with the information, reviews and first-hand knowledge from brain to page, about equipment I’d always wanted, so I did!

My professional science and education background informs my approach and is unique in this space. I’m amazed to be constantly at capacity with work from around the country, and to have such strong engagement with my content. This website was visited over 360,000 times in 2025 alone, and we have over five million combined views here and on YouTube.

Integrity

Customers rely on us to care for their equipment, and we appreciate that support in return. We never farm work out as some do. We’ve had just one business name and have no bad reviews to hide. We never rant at customers or destroy equipment. We stand by our work and reputation, and we call out bad businesses that should have been called out by the establishment years ago, but never were.

Now, why does it fall on my shoulders to do all that? Good question.

Our unique approach means we will always be busy, and I apologise for any delays it may cause. I genuinely appreciate your interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.