I’m told it’s because of our trusted approach, integrity, passion, professionalism, and results.

It might be useful to ask our customers and others we’ve helped, but the short answer is:

Liquid Audio is a small, quality-focused business, delivering the expertise, professionalism, service, and results one would expect of a trusted specialist. In an industry overflowing with knowledge and skill-poor ‘recappers’ riding on the coattails of legitimate businesses, I’m immensely proud of our reputation.

Reputation

Despite our modest premises and size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. I’m honoured to assist customers around Australia and beyond, and proud to be entrusted with beautiful, cherished hi-fi equipment. People tell me how much they appreciate our approach and wish we were nearer. This is immensely gratifying because it’s why I created the business.

Our reputation stems from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years, much-loved contributions to the hi-fi community and results. What we don’t deliver is just as important, though: unprofessional behaviour, poor reviews, business name changes, ruined equipment, poor quality parts, poor communication and technical skill, fake qualifications, and even court cases and confiscated vehicles. I kid you not, and yes, I found it hard to believe too at first.

We’ve been offered several official service partnerships, which I’ve declined, preferring to remain small/independent. Such partnerships are closely guarded, so to be offered any of them is significant. We work closely with several official importers and distributors.

Authenticity

A reputation like ours must, of course, be earned, something we’ve done through hard work, original thinking, and dedication to excellence. Many others seek to avoid the work, though, and I’ve spotted my content and style copied by various businesses over the years, without permission or attribution, of course.

Designing, building, and maintaining a half-million-word website, handling all the technical work, inventory, photography, creating content from scratch, editing, managing the admin, and replying to every legitimate enquiry from around the world is uniquely challenging and authentic.

Contribution

Growing up, I lamented the lack of knowledgeable, passionate hi-fi specialists. There was no Internet, nobody to speak to, just magazines filled with puff-pieces about often pretty crappy gear. So, driven by my passion for hi-fi, electronics, science, music and obsession with technical detail and perfection, I set out to create what I felt was missing.

Fast-forward 15 years, and I’m amazed to be constantly at capacity with local and interstate work, and to have such strong engagement with our unique and widely appreciated content. This site was visited nearly 400,000 times in 2024 alone, and we have over five million combined views, here and on YouTube, numbers some large businesses would be proud of!

Integrity

Customers know they can rely on Liquid Audio for service and support, and visitors know they can rely on the information they find here. This integrity is so widely appreciated in fact that I receive constant enquiries from people around the world seeking advice and hoping we can help with repairs.

We never farm work out as one notorious local business does, and we’ve had just one business name vs the four of another, trying to erase their bad reviews and reputation. We advocate for consumers who’ve had equipment damaged, educate the hi-fi community, and we do all of these things because they are important.

Our approach means we will always be busy, but I apologise for any delays it may cause. I genuinely appreciate the interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.