I believe it’s mostly because of our trusted approach and reputation for integrity, professionalism, and great results.

The short answer:

Liquid Audio is an ethical, small business, carefully preserving classic hi-fi stereo equipment and educating the community, in an industry with too many ‘recappers’, shotgun parts replacers and too few knowledgeable, passionate and genuinely respected technicians.

People everywhere tell us how much they appreciate our approach, how rare it is, and how they wish we were nearer. This is immensely gratifying and provides the short answer to why we’re often fully booked: people appreciate what we do, how we do it and why.

The longer answer, based on customer feedback:

Reputation

I’m honoured to assist customers from around Australia and proud to be entrusted with so much beautiful equipment. Some of Perth’s best hi-fi retailers and most discerning equipment owners use and recommend Liquid Audio. We’ve also declined several prestige service partnership offers, preferring to remain small and completely independent. *

Liquid Audio is respected for what we offer/do: attention to detail, knowledge, professionalism, consumer advocacy, and extensive and widely appreciated contributions to the hi-fi community, as much for what we don’t: accumulating terrible reviews, court cases, and multiple business names, destroying equipment, ranting at unhappy customers, using cheap, low-grade parts, being barely literate, lying about qualifications, etc, etc.

Authenticity

Of course, a reputation like this can’t just be ‘crafted’; it must be earned, something we’ve done with hard work, original thinking and dedication to excellence for over 15 years. Some attempt the lazy approach: I’ve spotted my designs/words/repairs/style in many places over the years, with certain elements stolen directly from my site. They say imitation is the sincerest form of flattery, but better to create your own product.

Copying doesn’t make one wiser, more skilled or more respected, though it might initially bring more customers. Designing and maintaining a large website, handling all the technical work, photography, writing over 650,000 words, editing, and managing the admin —basically, creating and doing everything —is uniquely challenging and authentic, and people can see that, and ‘feel’ it.

Contribution

As a youngster, I longed for a hi-fi repair specialist who knew his stuff and deeply cared about proper hi-fi gear, enough to actually create content about it, to benefit others. So, fuelled by my passion for hi-fi, electronics, my unhealthy obsession with detail and love of creating and educating, I tentatively set about creating that business and this website.

Fast-forward 15 years, and I’m amazed to be regularly at capacity, with local and interstate work, and to have incredible engagement via the articles and videos I create. Our strong customer engagement and loyalty show that people appreciate what we’re doing. This site was visited nearly 400,000 times in 2024 alone, and we have over five million combined views, numbers a large business would be proud of.

Integrity

Most important to me, though, and most of my customers, are honesty, integrity and what goes with them. I support my customers and friends of the business, and deal fairly and honestly with people, even difficult people. Work is never farmed out, as one notorious Perth repairer does. Everything is created, managed and done here, by me, with care and integrity.

Running Liquid Audio this way means we will always be busy, and I apologise for any delays this may cause. There are not enough hours in the day to assist everyone, but I genuinely appreciate your interest in our services and encourage you to use our booking status table. Don’t hesitate to reach out if you have questions.

* One famous UK brand repair partnership was very tempting!