Why are you often fully booked?

Customers tell me it’s because of our passion, integrity, professionalism, and results, with incredible equipment.

Liquid Audio is a quality-focused, specialist small business that has quietly become one of the most trusted and respected (and copied). We’ve achieved this by being what I call the ‘real deal’, delivering expertise, passion, professionalism, and results, things that are often mentioned, yet surprisingly hard to find.

I was inspired to create this business by businesses run by poorly informed and skilled individuals who know little about the equipment they work on, and as a customer quoted one as saying, “don’t repair things, only replace parts”, devaluing, damaging, and even destroying precious equipment.

We repair things, incredibly carefully, and I’m incredibly proud of the trust the hi-fi community has in us. Read on to find out more 🙂

Reputation

Liquid Audio combines my passions for electronics, hi-fi, and music with university qualifications, 15 years teaching science, 5 years at Curtin University, a lifelong aptitude for all things technical, and an almost pathological attention to detail. It turns out that this is a uniquely valuable skill set, something that took me many years to properly appreciate and value.

Despite our modest size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. Our reputation allows me to work closely with well-known manufacturers, and has earned us several official service partnership offers I’ve declined, and one from Plinius that I proudly accepted.

Our reputation stems from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years, ongoing contributions to the hi-fi community and consistently great results…

…And what we don’t: unprofessionalism, unrealistic assessments and promises, poor reviews, review-erasing business name changes, cheap parts, poor results, poor communication, knowledge and skills, fake qualifications, silly ‘guru‘ and 50-years-across-50-people experience proclamations, court cases and confiscated vehicles.

Passion

Liquid Audio is a labour of love, and hi-fi has been my passion since I was a child. I was a successful professional for decades before I started this business and walked away from a permanent science teaching career, a permanent management position at Curtin University and 18% super to go it alone and take this business full-time.

I did that not because I needed the money or wanted to jump on a bandwagon, but because I wanted to do what I love and grow my business, even if that meant throwing away my entire career to that point. Keeping beautiful hi-fi equipment running and sharing my knowledge, passion, and somewhat unique approach with more people drove me forward.

Fast forward around 10 years since going full-time with Liquid Audio, and I’m amazed to be constantly at capacity with work from around the country, and to have such strong engagement with my content. This website was visited over 360,000 times in 2025 alone, and we have over five million combined views here and on YouTube.

Authenticity

A reputation like ours must be earned, something we’ve done through hard work, original thinking, and dedication to excellence since 2010. Not all can say the same, however. Many lack the creativity and work ethic and resort to copying, and I’ve been pillaged by a couple of well-known businesses. This always irritates me, because the copying only happens one way.

Know this: talking about it, copying words and ideas vs creating from scratch and doing effective, useful work on hi-fi equipment are two very different things. Designing, building, and maintaining a half-million-word website, handling all the technical work, inventory, photography, content creation, editing, admin, and personally replying to every enquiry is uniquely authentic.

Authenticity also means integrity, and customers rely on us to support them and care for their equipment. We never farm work out as some do. We don’t steal others’ work. We’ve had just one business name vs five in one case. We stand by our work and reputation, don’t ruin people’s equipment and call out bad businesses that do.

Mike … you, of course, are a gem. We are so lucky to have someone as passionate, intelligent, ethical and hardworking in little ol’ Perth.

David H

Our unique approach means we will always be busy, and I apologise for any delays it may cause. I genuinely appreciate your interest in our services and encourage you to use our booking process and booking status table. Don’t hesitate to reach out with any questions.