Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.
Because anything else involves guesswork based on incomplete information and that’s not how we gained the trust and respect of the hi-fi community. I’m immensely proud of our reputation and the trust people have for Liquid Audio, but it’s no accident. Diagnosing what a piece of equipment needs is part of our process and creates […]
Why do you need to inspect equipment before providing repair cost estimates? Read More »
In most cases, unfortunately, not. I love helping people – I was a science teacher for 15 years – but remotely guiding people I don’t know through complex technical work that I’m not formally engaged to undertake is not a service I offer. There are four main reasons: I encourage local, hands-on specialist assistance as
Can you help me fix my equipment without me bringing it to you? Read More »
No, we don’t operate a retail store or sell service parts like belts, integrated circuits, and capacitors directly to the public. We do however stock thousands of electronic parts, belts, cartridges, headshells and turntable mats. We fit these parts as needed when you book your equipment in for service, repair or improvement.
We generally avoid equipment in poor physical condition, damaged by other repairers, heavily modified or equipment that isn’t serviceable. Don’t get me wrong, the challenging jobs can be very rewarding, but we’re not interested in trying to make a silk purse from a sow’s ear or charging you for trying to. These days we filter
You take on some big jobs, are there any you won’t take on? Read More »
This depends on your equipment, what’s wrong with it and how many jobs are in the pipeline. Each job will be done in turn and according to workflow considerations. All jobs are in a queue for attention and some take longer than others to process. Some jobs require parts to be ordered and some suppliers
