Service & Repair

Frequently asked questions about the service and repair of hi-fi electronics, vintage hi-fi gear, how and when repairs are viable, warranty etc.

What equipment do you work on?

We care for discrete hi-fi stereo equipment, the kind you find in good hi-fi stores. This includes quality Australasian, European, Japanese and North American discrete (non-integrated) hi-fi stereo (two channel) equipment including integrated amplifiers, phono preamps, preamplifiers & power amplifiers, single cassette decks, CD players, DACs, receivers, tuners, some shortwave radios and turntables manufactured from

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Why do you need to inspect equipment before providing repair cost estimates?

Because without doing so, one can only speculate as to equipment condition and faults, and what YOUR equipment needs to run beautifully again. I’m immensely proud of our reputation and the trust people have in Liquid Audio, but it’s no accident. Diagnosing what a piece of equipment needs is part of our process. It creates

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Can you help me fix my equipment without me bringing it to you?

In most cases, unfortunately, not. I love helping people, but remotely guiding people I don’t know through complex technical work that I’m not officially involved in is simply not a service I offer. There are four main reasons: I encourage local, hands-on specialist assistance as the best option in most cases, where such individuals exist.

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Can you sell me service parts?

No, we don’t operate a retail store or sell service parts like belts, integrated circuits, and capacitors directly to the public. We do however stock thousands of electronic parts, belts, cartridges, headshells and turntable mats. We fit these parts as needed when you book your equipment in for service, repair or improvement.

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