Liquid Audio uses standard 7-day collection and payment terms.

As a small business owner, I rely on prompt collection and payment for a range of reasons that I’m sure are obvious. Our account payment window is 7 days, noted on every invoice and in our terms and conditions.

This means that accounts need to be paid and equipment collected within 7 days. This is part of the deal when engaging our services. Exceptions are possible, of course, but these are arranged bilaterally and in advance, usually for country, FIFO, interstate or travelling customers.

Prompt account payment and equipment collection ensure my limited workshop space is available for other customers waiting for spots, and that I’m paid on time for my services. I don’t have space to store customer equipment, and I particularly dislike having to chase people up, as it generates unpaid work for me, and it can spoil what should be a positive experience for all.

Overdue accounts and uncollected equipment are subject to a $1/day/unit administration and storage charge. Very overdue/abandoned equipment is eventually sold to recover funds.

People experiencing financial difficulty are encouraged to contact me to discuss their situation. I’m always happy to discuss/offer a payment extension, but I’m generally unhappy if I have to chase people up, as I shouldn’t have to.