I’m told it’s mostly because of our trusted approach, integrity, passion, professionalism, and results.

I suggest asking our customers, hi-fi retailers and the broader hi-fi community, but the short answer is this:

Liquid Audio is a small, specialist business, focused on quality rather than turnover, and delivering class-leading knowledge, professionalism, service, and results. In an industry overflowing with ‘recapper bros’ and folks with very poor technical skills and knowledge, I’m immensely proud of our reputation and the hi-fi community’s trust in us.

Reputation

I’m honoured to assist customers from around Australia and beyond, and proud to be entrusted with beautiful, cherished hi-fi equipment. People everywhere tell me how much they appreciate our approach and wish we were nearer. This puts a smile on my face, because it’s why I created the business.

Our reputation stems from what we deliver: care, attention to detail, knowledge, integrity, professionalism, reliability, consumer advocacy, proprietary solutions, trust, one business name for 15 years and extensive contributions to the hi-fi community. But what we don’t deliver is just as important: aggressive and unprofessional behaviour, terrible reviews, constant business name changes, ruined equipment, crappy parts, poor literacy, lying about qualifications, and even court cases, which end up being lost.

Some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio, and we’ve been offered several service partnerships. I’ve declined these, preferring to remain independent. One prestigious four-letter UK brand partnership was tempting, but I’m not into warranty work. Boring!

Authenticity

Thankfully, a reputation like this can’t be ‘crafted’; it must be earned, something we’ve done through hard work, original thinking, and dedication to excellence. Many seek the easy way, though, and I’ve spotted my words, repairs and style in various unauthorised places over the years. A couple of local repairers are notable copycats. Sounds of copying… 😉

Designing, building and maintaining this website, handling all the technical work, inventory, photography, writing over 650,000 words, editing, managing the admin, and manually replying to every enquirer – creating and doing everything – is uniquely challenging and authentic. This can’t be copied: it’s too difficult and requires a skillset most don’t possess!

Contribution

As a youngster, I lamented the lack of knowledgeable specialists who were also passionate hi-fi enthusiasts and deep sources of hi-fi information. So, fuelled by my passion for hi-fi, electronics, science, and obsession with technical detail, I set out to create that business.

Fast-forward 15 years, and I’m amazed to be constantly at capacity with local and interstate work, and to have such strong engagement with our unique content. This site was visited nearly 400,000 times in 2024 alone, which is nuts, and we have over five million combined views, numbers some large businesses would be proud of!

Integrity

Folks can always rely on what they see and read here, and from me in person. Customers and friends of the business will always receive my support. I treat everyone fairly, even those who’ve not earned that. Work is never farmed out, as one notorious Perth ‘repairer’ does, and we’ve had just one business name, unlike others that have had four in their attempts to erase the bad reviews and reputation. I advocate for consumers who’ve had equipment damaged and will never stop pushing for improved industry knowledge and skill. *

Our approach means we will always be busy, and whilst I can’t apologise for our reputation and demand for our services, I apologise for any delays it may cause! We may not be able to assist everyone, but I genuinely appreciate the interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.

* Ask your repairer what they were called last year and five years ago. You might be surprised.