I’m told it’s because of our trusted approach, integrity, passion, professionalism, and results.

It might be useful to ask our customers and others we’ve helped, but the short answer is:

Liquid Audio is a small, quality-focused business, delivering the expertise, professionalism, service, and results one would expect of a trusted specialist. In an industry overflowing with knowledge and skill-poor ‘recappers’ riding on the coattails of legitimate businesses, I’m immensely proud of our reputation.

Reputation

Despite our modest premises and size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. I’m honoured to assist customers around Australia and beyond, and proud to be entrusted with beautiful, cherished hi-fi equipment. People tell me how much they appreciate our approach and wish we were nearer. This is immensely gratifying because it’s why I created the business.

Our reputation stems from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years and extensive contributions to the hi-fi community. What we don’t deliver: unprofessional behaviour, poor reviews, business name changes, ruined equipment, poor quality parts, poor communication and technical skill, fake qualifications, and even court cases and confiscated vehicles, are just as important.

We’ve been offered several official service partnerships, but I’ve declined them, preferring to remain small and independent. Such partnerships are closely guarded, so to be offered them is significant. We work closely with several official importers and distributors.

Authenticity

A reputation like ours must be earned, something we’ve done through consistent hard work, original thinking, and dedication to excellence. Many seek to avoid the work, though, and I’ve spotted my content and style copied by various businesses over the years, without permission or attribution, of course.

Designing, building, and maintaining such a large website, handling all the technical work, inventory, photography, and writing over half a million words of content created from scratch, editing, managing the admin, and manually replying to every enquiry is uniquely challenging and authentic.

Contribution

Growing up, I lamented the lack of knowledgeable, passionate hi-fi specialists who were also enthusiasts and deep sources of information. So, driven by my passion for hi-fi, electronics, science, music and obsession with technical detail and perfection, I set out to create exactly that sort of business.

Fast-forward 15 years, and I’m amazed to be constantly at capacity with local and interstate work, and to have such strong engagement with our unique and widely appreciated content. This site was visited nearly 400,000 times in 2024 alone, and we have over five million combined views, here and on YouTube, numbers some large businesses would be proud of!

Integrity

Customers know they can rely on Liquid Audio for service and support, and visitors know they can rely on the information they find here, so much so that I receive constant enquiries from people around the world seeking advice.

We never farm work out as one notorious local business does, and we’ve had just one business name vs the four of another, trying to erase their bad reviews and reputation. We advocate for consumers who’ve had equipment damaged, educate the hi-fi community, and we do all of these things because they are important.

Our approach means we will always be busy, but I apologise for any delays it may cause. I genuinely appreciate the interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.