I’m told it’s because of our trusted approach, integrity, passion, professionalism, and results.

The short answer is:

Liquid Audio is a small, quality-focused business, delivering the expertise, professionalism, service, and results one would expect of one of the most highly regarded specialist repairers in the space. In an industry overflowing with poorly skilled ‘recappers’ riding on the coattails of skilled technicians, I’m immensely proud of that reputation.

Reputation

I’m Mike, and Liquid Audio combines my passions for science, education, electronics, hi-fi, music, all things technical and almost pathological attention to detail!

Despite our modest size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. I’m pleased to assist customers around Australia and beyond, and honoured that my specialist small business has become one of the most respected and emulated in Australia. Hard to believe? Just do a little investigation, and you’ll see.

Our reputation stems both from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years, unique contributions to the hi-fi community and consistently great results…

…And what we don’t: unprofessional behaviour, unrealistic assessments and promises, poor reviews, business name changes, ruined equipment, poor quality parts, poor communication and technical skills, fake qualifications and ‘guru‘ proclamations, and even court cases and confiscated vehicles.

Our reputation has earned us several official service partnership offers, which I’ve declined. These are closely guarded; to be offered one is significant, and to decline it, perhaps more so. We work with several official importers and distributors, though, and I had a direct line with Krell tech support for many years.

Authenticity

A reputation like ours must be earned, something we’ve done through hard work, original thinking, and dedication to excellence since 2010. Many seek to avoid that work because it’s hard, and I’ve spotted my content and style copied by various businesses over the years, without permission or attribution. Sounds of… copying. He knows…

Designing, building, and maintaining a half-million-word website, handling all the technical work, inventory, photography, creating content from scratch, editing, managing the admin, and replying to every legitimate enquiry from around the world is uniquely challenging and authentic.

Contribution

Growing up, I lamented the lack of knowledgeable, passionate hi-fi specialists. There was no Internet, nobody to speak to, just magazines filled with puff-pieces about average gear. So, driven by my passion for hi-fi, electronics, science, music and obsession with technical detail and perfection, I set out to create what I knew was missing.

Fast-forward 15 years, and I’m amazed to be constantly at capacity with local and interstate work, and to have such strong engagement with our unique and widely appreciated content. This site was visited nearly over 360,000 times in 2025, and we have over five million combined views, here and on YouTube, numbers some large businesses would be proud of!

Scale

I deliberately keep a lid on bookings, preferring not to ‘hoard’ equipment as some do. Our overheads are small, and I choose the work I want. Making people angry for keeping their equipment too long is something I try to avoid. This is partly why I declined the service partnerships we’ve been offered, and why I chose not to hire or move to larger premises.

Many technically challenging repairs find their way here, due to failed repair attempts by others. Whilst I’m pleased to take on some of the most technically demanding major repairs, they are also significantly draining, and I sparingly book these larger jobs in. They often account for me being fully booked, however.

Integrity

Customers know they can rely on Liquid Audio, and visitors know they can rely on the information they find here. This integrity is so widely appreciated in fact that I receive daily enquiries from people around the world seeking advice and assistance. We can’t assist everyone, but good people with sensible expectations will always find help here.

We never farm work out as some do, and we’ve had just one business name vs the four of another, trying to erase their bad reviews and reputation. We advocate for consumers who’ve had equipment damaged, educate the hi-fi community, and share the knowledge, and we do these things because they are important.

We will almost always be busy for the reasons above, but I apologise for any delays it may cause. I genuinely appreciate your interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.