I’m told it’s because of our trusted approach, integrity, passion, professionalism, and results.

The short answer is:

Liquid Audio is a small, quality-focused business, delivering the expertise, professionalism, service, and results one would expect of one of the most highly regarded specialist repairers in the country. In an industry overflowing with poorly skilled ‘recappers’ riding on the coattails of legitimate businesses, I’m immensely proud of our reputation.

Reputation

Hi, I’m Mike, and Liquid Audio is my baby, combining my passions for science, education, electronics, hi-fi, and music, with a pathological attention to detail. I’m proud to say that Liquid Audio is one of the most respected, trusted, emulated and highly-rated hi-fi specialists in Australia!

Despite our modest premises and size, some of Perth’s best hi-fi retailers and equipment owners use and recommend Liquid Audio. I’m honoured to assist customers around Australia and beyond, and proud to be entrusted with their cherished hi-fi equipment.

People tell me how much they appreciate our approach and wish we were nearer. Our reputation stems from what we deliver: attention to detail, integrity, knowledge, professionalism, reliability, proprietary solutions, trust, one business name for 15 years, much-loved contributions to the hi-fi community and results.

But what we don’t deliver is just as important: unprofessional behaviour, poor reviews, business name changes, ruined equipment, poor quality parts, poor communication and technical skill, fake qualifications, and even court cases and confiscated vehicles. I kid you not.

I’ve declined several official service partnerships, preferring to remain small/independent. These are closely guarded, so to be offered one is significant. We work closely with several official importers and distributors, and I had a direct line with Krell for many years.

Authenticity

A reputation like ours can only be earned, something we’ve done through hard work, original thinking, and dedication to excellence since 2010. Many seek to avoid that work, and I’ve spotted my content and style copied by various businesses over the years, without permission or attribution.

Designing, building, and maintaining a half-million-word website, handling all the technical work, inventory, photography, creating content from scratch, editing, managing the admin, and replying to every legitimate enquiry from around the world is uniquely challenging and authentic.

Contribution

Growing up, I lamented the lack of knowledgeable, passionate hi-fi specialists. There was no Internet, nobody to speak to, just magazines filled with puff-pieces about average gear. So, driven by my passion for hi-fi, electronics, science, music and obsession with technical detail and perfection, I set out to create what I knew was missing.

Fast-forward 15 years, and I’m amazed to be constantly at capacity with local and interstate work, and to have such strong engagement with our unique and widely appreciated content. This site was visited nearly over 360,000 times in 2025, and we have over five million combined views, here and on YouTube, numbers some large businesses would be proud of!

Integrity

Customers know they can rely on Liquid Audio for service and support, and visitors know they can rely on the information they find here. This integrity is so widely appreciated in fact that I receive constant enquiries from people around the world seeking advice and help.

We never farm work out as some do, and we’ve had just one business name vs the four of another, trying to erase their bad reviews and reputation. We advocate for consumers who’ve had equipment damaged, educate the hi-fi community, and share the knowledge, and we do these things because they are important.

Our approach means we will always be busy, but I apologise for any delays it may cause. I genuinely appreciate the interest in our services and encourage people to use our how-to-book process and booking status table. Don’t hesitate to reach out if you have questions.