Customers say it’s mostly because of our trusted approach, reputation for integrity, professionalism, and great results.

Liquid Audio is a professional, specialist, small business, focused on quality and ethical practice rather than turnover, and delivering class-leading service, results and knowledge. In an industry filled with ‘recapper bros’, substandard workmanship, and not enough informed, respected technicians, I’m pleased we stand out.

People around the world regularly express how much they appreciate our approach and wish we were nearer. It’s immensely gratifying that people see and appreciate what we do, the way we do it and why! That’s the short answer. Here’s the longer one…

Reputation

I’m honoured to work with local, interstate and even international customers, and proud to be entrusted with so much beautiful hi-fi equipment. Some of Perth’s best hi-fi retailers and most informed owners use and recommend Liquid Audio. I’ve also declined several prestige service partnership offers, preferring to remain small and independent, rather than deal with warranty work. *

Liquid Audio is respected as much for what we deliver: attention to detail, knowledge, professionalism, reliability, consumer advocacy, trust, one business name for 15 years and unparalleled contributions to the hi-fi community, as what we don’t: unprofessional behaviour, terrible reviews, court cases, multiple business name changes, ruining equipment, low-grade parts, being barely literate, lying about qualifications, etc.

Authenticity

This sort of reputation can’t be ‘crafted’; it must be earned, something we’ve done through hard work, original thinking, and dedication to excellence for 15 years. Others are lazy, and I’ve spotted my words, repairs and style in various places other than this website and my YouTube channel over the years.

Designing, building and maintaining this website, handling all the technical work, inventory, photography, writing over 650,000 words, editing, managing the admin, and manually replying to every enquirer —basically, creating and doing everything —is uniquely challenging, rewarding and authentic.

Contributions

As a youngster, I was incredibly fond of legacy retailers like John Negus and Frank Prowse, but I always lamented the lack of technically knowledgeable specialists and deep, unbiased sources of hi-fi information. Fuelled by my passion for hi-fi, electronics, science, and an unhealthy obsession with detail, I decided to create that business from scratch.

Fast-forward 15 years, and I’m amazed to be constantly at capacity with local and interstate work, and to have such strong engagement with the content I create. Our customer engagement and loyalty confirm that people appreciate the perspective and quality of our articles. This site was visited nearly 400,000 times in 2024, and we have over five million combined views, numbers large businesses would be proud of!

Scale

I’m happiest working on great equipment, for great customers, at my pace, and being trusted and respected by those I choose to work with. I could have scaled Liquid Audio to many times its current turnover, years ago, given the amount of work we turn away, but I’m not wired that way.

I choose to operate my home workshop and book enough work to ensure that all of it is 1) done by me, 2) to a standard I’m happy with. I’ve not hired help, and not moved into a ‘store’, I don’t own a boat, Ferrari or holiday house. I probably should have all those things, but I’ve chosen to keep my business manageable and completely in my control.

Integrity

Honesty and integrity are the most important things for me, and I’m sure my customers and readers would agree. Customers and friends of the business can always rely on my support, and I treat everyone fairly, even those who don’t deserve the courtesy. Even the worst Hall of Shamers begrudgingly appreciate my ethics and honesty.

Work will never be farmed out, as one notorious Perth ‘repairer’ does. Everything is created, managed and done here, by me, with care, honesty and integrity. I’ve had one business name since the beginning, whilst others have been through four in their attempts to lose the bad reviews and reputation.

The Bottom Line

Our unique approach means we will always be busy, and I apologise for any delays this may cause. It’s an inevitable result of our careful, methodical approach, professionalism and results, and I’ve yet to meet a customer who wants me to change any of that.

We may not be able to assist everyone, but I genuinely appreciate your interest in our services and encourage you to use our how to book process and booking status table. Don’t hesitate to reach out if you have questions.

* One famous four-letter UK brand starting with ‘N’ repair partnership was very tempting!