I can’t bring my hi-fi gear to you, but can you help me fix it?

Not easily, I generally need equipment in front of me to understand what’s going on with it.

I receive emails and calls from people across Australia and overseas seeking assistance. Remote assistance involving anything technical is difficult. Ever tried to help Grandma fix her computer over the phone..?

Time and workload considerations mean I can’t engage in long technical conversations. Plus, what test and measurement gear do you have? Do you have parts? Soldering and de-soldering equipment? Can you use a multi-meter, etc etc?