Frequently asked questions about Liquid Audio, how we operate and our key points of difference compared to other electronics repairers.
Because I trust my customers. Everything is upfront and transparent with Liquid Audio and as a result, we attract great customers who appreciate our ethical, professional operation. I don’t need to ask people to make upfront payments because they know we undertake work in good faith and I trust them to collect and pay for […]
Not really a question, but I appreciate the feedback! I honestly believe life is too short to be anything other than authentic and decent, and it’s definitely too short to be afraid of what others think of us. A long time ago, I realised that I didn’t need to worry about trying to keep everyone
I like your approach, you seem unafraid to call things as they are. Read More »
Customers tell me it’s mostly because of our trusted approach, reputation for integrity, professionalism, and great results. Liquid Audio is a professional, specialist, small business, focused on quality rather than turnover, and delivering class-leading service, results and knowledge. In an industry filled with unskilled ‘recappers’, substandard workmanship, and with few informed, respected technicians, I’m pleased
Generally not. That being said, every case is unique, and there is some room to move with equipment people are seriously considering purchasing, where an in-home audition is important and where payment is made upfront.
Do you offer in-home auditions on equipment for sale? Read More »
As a general principle, yes, of course you can. I’m never worried about equipment having been looked at by others, only about whether others have damaged it. Unfortunately, certain individuals are known to do such poor work so regularly that I may decline to work on equipment they’ve touched. This can be most easily established
Can I bring my equipment to Liquid Audio if it’s already been to other repairers? Read More »
